Product Owner, BUX

• 3+ years of experience as a Product Manager/Product Owner for consumer-facing products or internal operational tools, working closely with teams like Customer Support, Operations, or Compliance
• Strong understanding of user onboarding and KYC/AML processes, with the ability to translate complex operational workflows into simple, reliable product solutions
• A structured, analytical mindset, balancing user-facing conversion goals with internal efficiency, using data and feedback to guide decisions
• Excellent communication and collaboration skills in a fast-paced, international environment

Desirable

• We are looking for a Product Owner to join our BUX team based in Amsterdam
• As a Product Owner, you will drive and evolve the entire onboarding journey and the internal platforms that support our operational teams
• Your work will ensure onboarding flows remain simple, fast, and compliant, while internal systems are reliable, efficient, and easy to use
• This team owns two critical pillars that keep BUX moving:
• User onboarding platform, maintaining the backend services and rules that handle KYC, identity verification, and regulatory checks, serving as the foundation for all user-facing onboarding flows at BUX
• Internal platforms (including our Back Office Portal) are used by Customer Support, Operations, and Customer Due Diligence teams to manage workflows, investigations, escalations, and regulatory checks
• You’ll partner closely with Compliance, Operations, and Customer Support teams to understand requirements, automate complex processes, and support the teams who keep BUX running behind the scenes
• You’ll also identify opportunities to optimise conversion and reduce friction in user onboarding, leveraging feature flags, A/B testing, and user research to validate improvements and minimise risk
• We value clarity, collaboration, and high ownership across both user-facing and operational systems
• Define and drive the strategy and roadmap across both onboarding flows and internal operational tools
• Own the end-to-end onboarding experience, from KYC and verification to regulatory checks and funnel optimisation
• Lead the development of the internal platforms used by CS, Ops, and CDD, improving efficiency, automation, and usability
• Work with Compliance and Operations to ensure systems are compliant, auditable, and aligned with operational needs
• Monitor performance across onboarding funnels and internal processes, and proactively drive improvements to conversion, speed, and accuracy

• We want you to feel empowered to show your best self during the application process
• If there's anything we can do to accommodate you better (interview timing, place, etc), please let us know in your application form
• We usually respond within three days