Senior Manager of Enterprise Technology Services, Shield AI

• The ideal candidate brings a blend of technical expertise, program leadership, and people management experience to drive the delivery of reliable, automated solutions across Shield AI’s internal systems
• Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent experience
• 8+ years of progressive experience in enterprise IT, software engineering, or application integration
• 3+ years of experience managing or leading technical teams
• Proven track record of delivering enterprise applications and integrations in fast-paced, secure environments
• Strong understanding of Microsoft 365, SharePoint, and collaboration platforms
• Familiarity with CI/CD, DevOps, and automation principles
• Excellent leadership, communication, and stakeholder management skills
• Ability to translate business needs into scalable, secure technology solutions

Desirable

• Shield AI is seeking an experienced Senior Manager, Enterprise Technology Services to lead a high-performing team focused on building, integrating, and maintaining enterprise applications that power our global operations
• This individual will oversee engineers responsible for software integrations, SharePoint solutions, and Atlassian system administration, ensuring that Shield AI’s enterprise platforms remain scalable, secure, and aligned with business needs
• This position reports into Enterprise Operations and will collaborate closely with adjacent departments—including Service Delivery, Cloud & Infrastructure, & Cybersecurity—to support the company and its business units
• Lead, develop, and mentor a team of engineers supporting enterprise software applications, integrations, and collaboration platforms
• Drive the design, delivery, and lifecycle management of Shield AI’s enterprise technology stack, including Microsoft 365, SharePoint, Atlassian, and other internal platforms
• Partner closely with cross-functional stakeholders; including Product teams, Engineers, Cybersecurity, PX, and Facilities—to deliver secure, scalable enterprise solutions that enable efficient operations across Shield AI
• Oversee application governance, performance, and compliance in coordination with Cybersecurity and IT teams
• Support integration of SaaS platforms with identity systems, workflows, and data automation pipelines
• Establish and maintain best practices for DevOps automation, CI/CD, and application lifecycle management within Enterprise Operations
• Develop strategic roadmaps and project plans that align technology initiatives with business priorities
• Foster collaboration, professional development, and operational excellence across the Enterprise Technology Solutions team
• Lead effectively in a dynamic startup setting, balancing competing priorities and guiding teams through rapid change with clarity and confidence