Technical Support Engineer, Iterable
$72-112k
+ equity
Growth marketing platform
Be an early applicant
Growth marketing platform
501-1000 employees
Be an early applicant
$72-112k
+ equity
501-1000 employees
Company mission
Iterable's mission is to connect people with products that bring them joy.
Role
Who you are
- 1-3 years of experience in a technical support engineering role or a similar role
- Proficiency in scripting or programming languages
- Strong understanding of APIs, including debugging with browser developer tools, Postman, or similar tools
- Familiarity with front-end web technologies (HTML, JavaScript, CSS), either through professional experience or a credible software development boot camp
- Working knowledge of DNS, SPF, DKIM, DMARC, and email deliverability concepts
- Passion for building internal tools, automation, and improving operational efficiency
- Excellent analytical and communication skills
- Comfortable working in a fast-paced, cross-functional environment
Desirable
- Familiarity with SQL (e.g., PostgreSQL or MySQL)
- Working experience querying and troubleshooting data with Elasticsearch or similar NoSQL databases
- Experience with email, push, and/or SMS platforms and providers
- Experience with support case management platforms such as Jira or Zendesk
- Experience with APM tools such as Datadog
- Perks & Benefits:
What the job involves
- Become a subject matter expert on the Iterable platform and use that knowledge to help build internal tools that support customer-facing teams
- Serve as an internal escalation point for high-complexity support issues and provide direct technical support to customers when escalated issues require advanced investigation
- Query standard and nonstandard databases to troubleshoot issues, provide data insights, and support complex workflows
- Collaborate closely with Engineering to support internal API integrations and custom tooling development
- Analyze support trends and identify opportunities to improve tooling and reduce manual work
- Develop or enhance internal dashboards, automation scripts, and troubleshooting utilities
- Document findings and contribute to the team's knowledge base
Our take
Iterable is a growth marketing platform that enables brands to create, execute and optimize cross-channel campaigns. The company aims to complement and support marketers in creating effective user engagement campaigns throughout the sales funnel, and across all channels.
The global omnichannel retail commerce platform market is expected to grow to $14.6 Billion by 2026. The opportunity within this sector has bought with it considerable competition for Iterable, including Punchh, RedPoint and 6Sense. Despite this, the company has firmly established a name for itself and now has over 800 customers (including DoorDash, Fender, Calm, Box, and Cars.com).
After raising significant funding in 2021 and a controversial change in leadership that same year, Iterable is investing in several sales-focused AI technologies in order to appeal to enterprise companies. According to the CEO, the company is gearing up for a possible initial public offering.
Steph
Company Specialist at Welcome to the Jungle
Insights
-3% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jun 2021
$200m
SERIES E
Dec 2019
$60m
SERIES D
Total funding: $342.2m
Company benefits
- Paid parental leave
- Pension plan
- Medical, dental, vision, & life insurance
- Balance Day (First Friday off every month)
- Fertility & Adoption Assistance
- Flexible PTO
- Daily lunch allowance
- Monthly Employee Wellness allowance
- Quarterly Professional Development allowance
- Pre-tax commuter benefits
- Complete laptop workstation
Company HQ
Financial District, San Francisco, CA
Leadership
Andrew Boni
(CEO & Co-Founder)Previously Application Services Developer at Boston College for 3 years and Lead Web Developer at Kollaboration Boston for 9 months
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