Technical Account Manager, Armis Security

• B.S in IT, IS, CS, MIS, (or equivalent degree) and/or relevant industry qualifications (CISSP, Security +,CEH) desired
• 5+ years of experience in a customer facing role building relationships with customer stakeholders
• 5+ years experience in a network engineering, architecture, support, or network design capacity
• Must have strong formal presentation and effective communication skills for multiple levels within the organization
• 3+ years experience working in Security/IT/Healthcare/ICT environment
• 2+ years experience Networks / Network protocols and/or Server experience
• Familiarity with network protocols seen in either biomedical, OT/ICS, or corporate IT settings

Desirable

• At Armis, our Technical Account Managers (TAM) serve as the key focal point to our top customers, at our highest level of service - in driving customer success
• As a TAM at Armis, your day to day includes working intimately with your customers as a trusted advisor, leveraging their expertise in customer needs, operational workflows and product know-how
• This allows the TAM to guide the customer in the successful adoption and operationalization of the Armis platform towards maximum value realization within all levels of the organization
• The TAM team at Armis is highly team-oriented, inclusive, collaborative and supportive; we strongly believe that strategies yielding account success in one area can be utilized to replicate success elsewhere
• Our TAMs thrive on doing whatever it takes to make our customers successful, and have proven themselves over years of working in a variety of customer facing, technical positions
• Driving Armis adoption and implementation plans for our customers and be accountable for Armis value delivery
• Understand how our customers are utilizing the Armis platform and recommend additional features that can be leveraged to improve their security posture
• Build trusted relationships with relevant, technical users and manage stakeholders within assigned accounts
• Work side by side with a Customer Engagement Manager (CEM) to drive the customer journey forward, while being accountable to the customer success
• Serve as a customer advocate to guide other resources at Armis towards achieving customer goals
• Ensure customer deployment and configuration align with business use cases. Validate that use cases are appropriately captured and delivered in a timely manner
• Maintain knowledge of 3rd Party solutions and integrations/interoperability with the Armis platform within the assigned customer environments
• Providing technical subject matter expertise where applicable according to the TAMs’ area(s) of proficiency
• Collaborating with Engineering, Product, Support and Sales teams to drive account success