Director of Implementation, Abridge

• Have a track record of driving successful healthcare technology implementation projects from initiation to completion
• Have 7+ years of work in driving project execution or software implementations with 2+ years of experience of people management and team leadership
• Experience deploying scalable implementation strategies and systems tailored to the Commercial segment to be able to execute a high quantity of implementations while maintaining execution quality and service mindset
• Excellent communication and interpersonal skills, with the ability to build trust and establish rapport with clinicians and stakeholders at all levels
• Strong technical aptitude and ability to dive deep into integrations and technical implementations to solve complex problems and guide your team to the best implementation approach
• Are extremely organized. You’re able to manage multiple priorities at once, while maintaining attention to detail and quality
• Data obsession to be able to tell a story of pilot performance and partner outcomes externally and team success and needs internally
• Excellent ability to smell smoke and escalate early, with proposed solutions. Ability to create a positive team culture and environment around risk escalation

Desirable

• As a Director of Implementation, Enterprise and Commercial at Abridge, you will play a vital role in leading a team of implementers to ensure the satisfaction, implementation quality, and conversion of pilots within our customers in your team’s segment(s)
• You will be a core member of the commercial team and work closely with cross functional teams to enable your team to effectively serve our enterprise partners and drive product implementations and impactful outcomes
• Drive strong team performance against core KPIs including Implementation NPS, successful pilot conversions, and user activation to contribute to organization engagement goals
• Own high-impact or strategic implementations within your segment, modeling best-in-class execution practices and setting the standard for the team
• Proactively identify and manage risks across your team’s implementation portfolio through coaching or direct intervention to drive resolution
• Own hiring, onboarding, performance management, and ongoing development for implementers within your team
• Collaborate closely with the Area Director, Implementation to translate the Implementation strategy and priorities into a segment specific execution model that caters to your partner segment
• Serve as a culture leader for your team, ensuring every team member feels a sense of community, is set up to succeed, and reflects the values and standards that define how we work at Abridge
• Build strong relationships and work collaboratively with our Commercial organization segment leaders across Sales, Partner Success, and Clinical Success to drive alignment on goals, execution, and operations