Principal Solutions Engineer, Twilio

$133.5-166.9k

Salary is applicable to Colorado rates only and may vary on further locations. This role is eligible to earn commissions

PHP

React

AWS

CSS

GCP

HTML

JavaScript

Python

Java

Node.js

Vue.js

Azure

Angular 8+

REST API

Senior and Expert level

Remote in US

More information about location

Cloud communications software

Job no longer available

Cloud communications software

1001+ employees

B2BArtificial IntelligenceCommunicationInternet of ThingsMachine LearningCloud Computing

Job no longer available

$133.5-166.9k

Salary is applicable to Colorado rates only and may vary on further locations. This role is eligible to earn commissions

PHP

React

AWS

CSS

GCP

HTML

JavaScript

Python

Java

Node.js

Vue.js

Azure

Angular 8+

REST API

Senior and Expert level

Remote in US

More information about location

1001+ employees

B2BArtificial IntelligenceCommunicationInternet of ThingsMachine LearningCloud Computing

Company mission

To enable innovators across every industry - from emerging leaders to the world’s largest organisations - to reinvent how companies engage with their customers.

Job

Company

Role

Who you are

Minimum of 8 years in a solutions engineering (presales) role, specializing in the sale of complex technical products, or 10+ years of professional experience supporting technical products, along with customer-facing experience, particularly in delivery or consulting
Previous experience with customer engagement and supporting products and technologies along with communicating the ROI of products across various use cases to customers
Demonstrates exceptional technical proficiency and thought leadership, actively contributing to shaping the team's strategy
Superior written and verbal communication skills, effectively communicates strategic vision, inspires and influences others internally and externally at all organizational levels
Customer focused problem solver, adept at striking the balance between crafting innovative technical solutions and prioritizing the customer's best interests
Excellent time management and prioritization skills, and ability to handle competing priorities in a fast-paced environment
Previous software development experience in one or more of the following areas:
Backend (Java, C#, Node.js, Python, PHP)
Web development (JavaScript, HTML/CSS, frontend frameworks - React, Vue.js, Angular)
Experience building with REST APIs

Desirable

Experience managing strategic accounts and evangelizing new use cases and technology in the regulated verticals
Specify education, previous job experience, certifications, technical skills and soft skills required
Familiarity with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architecture
Previous experience in Telecom, SIP, Contact Center, or Security
Experience with sales methodologies

What the job involves

This position is needed to enable our customers to build the future of communications
The Twilio Principal Solutions Engineer role is a critical part of the sales team, responsible for delivering the technical win for customer accounts
They lead the technical pre-sales relationship, propose technical architectures, demonstrate the product, anticipates concerns, and offers creative solutions
They build customer trust in Twilio solutions
Solution Engineers should be comfortable engaging a CEO or sketching out an API flow on a whiteboard with customer software engineers
As a Principal Solutions Engineer, you will be a recognized pre-sales expert and technical influencer by sales leaders
You will run even the most complex opportunities independently
Effectively communicating across departments and functions while owning the strategic vision for their organization across multiple calendar years
This is the go-to technical person for the sales team who mentors and uplifts their peers
You will work independently but actively prevent yourself from becoming a single point of failure within the team
You will have the opportunity to grow your peers and partners within other departments bringing customer insights to other Twilions
Partner with Account Executives to execute pre-sales activities including opportunity qualification, demonstrations, Proof-of-Concept, RFP, design documentation, technical presentations and enablement sessions
Lead technical discovery sessions with customers to uncover their needs and difficulties, demonstrating our capability to facilitate their success and address their challenges effectively
Build and present powerful and complex presentations and product demos to help showcase the capabilities of Twilio Communications Products
Establish yourself as a trusted advisor to our customers, introducing innovative solutions and architectures that catalyze and propel innovation
Contribute to the broader Solutions Engineering community through knowledge sharing, constructing demonstration materials, and creating reusable presentations
Be proactive, energetic, deeply passionate, and a resourceful thinker, equipped with the skills to accomplish tasks and lead others to success

Our take

Traditionally, it has been difficult for businesses to establish communications systems in-house. Twilio was founded from frustration with this expensive and cumbersome process, providing easy-to-use APIs to let businesses send and receive telephone and text communications.

From these beginnings, the company has expanded through acquisitions and product development to provide a suite of services around market data and customer engagement. It is now a market leader in this space, and has developed a customer base of more than 150,000 businesses including enterprise brands such as Deliveroo, Duolingo and Toyota.

With that said, aggressive expansion and lack of maturity in some of its products has impacted the company's efficiency, and like many of its peers it has been forced to restructure heavily to remain competitive. Coming out of this restructuring, the company will focus on profitability, streamlining decision making and R&D to put itself in good stead for future success.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

35% employee growth in 12 months

Glassdoor (3.7)

Company

Funding (last 2 of 6 rounds)

Jul 2015

$130m

SERIES E

Jun 2013

$70m

SERIES D

Total funding: $250.7m

Company benefits

Generous annual time off in all countries
Comprehensive health programs
Programs to help our employees plan for their retirement needs
Generous maternity, paternity, and adoption leaves, as well as family medical care leave
Build and present a Twilio app to earn your Twilio track jacket and receive $30 per month for e-books for continued learning and education
Variety of snacks, drinks, and catered meals in each of our locations
Work from home opportunities

Company HQ

Financial District, San Francisco, CA

Leadership

Khozema Shipchandler

(CEO, not founder)

Has been at the company since 2018, beginning as CFO then working as COO, President of Communications then CEO. Prior to this, spent 20 years at GE, ultimately as CCO of GE Digital.

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