Senior Customer Success Manager, Brevo
North America
$85-95k
This position is eligible for bonus and Employee Share Ownership Plan
Digital marketing platform
Job no longer available
Digital marketing platform
501-1000 employees
Job no longer available
$85-95k
This position is eligible for bonus and Employee Share Ownership Plan
501-1000 employees
Company mission
To empower businesses of every size to forge lasting customer relationships.
Role
Who you are
- You have a Customer-centric focus with at least 6+ years of relevant work experience in CSM
- 2+ years of experience in the CRM or Martech industry is preferred
- Strong ability to comprehend, manage, and drive customers' needs and marketing strategy
- Proven track record of sustained target achievement
- Excellent presentation and communication skills in English. Proficiency in other languages is a plus
- Ability to drive issue resolution and work in collaboration with all departments (sales, customer experience, product, finance, etc.)
- Proactive, autonomous, and efficient; you are data-driven and a collaborative team player
What the job involves
- The role of our Customer Success team is to make sure that our enterprise customers get the best out of their Brevo platform
- They manage a large portfolio of customers from onboarding to renewal and work hand in hand with them to ensure long-term satisfaction, retention, and growth
- We are looking for a Senior Customer Success Manager to join our North American and work effectively with our international Customer Success team
- Manage a portfolio of new and existing clients from onboarding to renewal
- Be the driver of your client satisfaction, growth, and adoption of the platform
- Educate your client by delivering demos and training on Brevo's product
- Be a reliable advisor to your clients and help them reach their objectives
- Identify and close development and growth opportunities within the portfolio
- Be the voice of the customer to the Product and Marketing teams
- Collaborate closely with the Sales and Customer Experience teams on a day-to-day basis
- Report your client portfolio health and risk in Salesforce and to your manager
- Adopt a data-driven approach in the management of your portfolio
Our take
Brevo, formerly Sendinblue, is a digital platform that helps businesses grow and develop strong relationships with its customers. Specialising in email, SMS, Facebook, Chat, CRM, and more, it supports more than 300,000 active users across 160 countries, with offices in Seattle, Berlin, Bangalore, Sofia, Noida, and Toronto.
Unlike other marketing solutions that are more focused on enterprise level businesses, Brevo focuses on both B2B and B2C businesses and eCommerce sellers. It is committed to providing affordable and accessible marketing solutions to reach as many customers as possible. A recent acquisition of Yodel.io enabled the company to reduce digital marketing costs while creating additional features for customer success.
Brevo's position has strengthened in the growing market as more SMBs are going digital. The company is also targeting enterprise customers including Louis Vuitton, the candy giant Haribo, Fujitsu, Amnesty International and Greenpeace. Having recently reached centaur status, the company is still building new products and acquiring smaller companies, targeting $1B Annual Recurring Revenue by 2030.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
63% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Sep 2020
$154.3m
SERIES B
Sep 2017
$34m
SERIES A
Total funding: $189.7m
Company benefits
- A unique opportunity to join an international and collaborative scale up environment in a hyper-growth context
- The chance to grow your professional and technical skills, with real room for career progression
- Shared ownership plan
- Paid time off and paid holidays
- Budget to support your workspace at home
- Optional health insurance package
- Bi-annual global company offsite; inter-office trips
- A modern office in a central location with free snacks/drinks and fun activities!
- Team events and more!
- Work's council benefits (HelloCSE)
- Very competitive referral program
- Second parent leave: 1 month of fully paid leave
Company HQ
Madeleine, Paris, France
Leadership
Armand Thiberge
(CEO)Acts as an investor for My Job Glasses, Backacia and SABI AGRI. Previously founded Dual Technologies Services.
Jeremy Cahen
(CPO)Serves as a founder and advisor for Harvestr, and as a President for eGG-one school. Previously acted as Founding President for oonity.
Steffen Schebesta
(North America CEO)Acts as a founder and shareholder for Jurafuchs (Go Legal GmbH). Currently serves as a private investor for LIVEBUY and Vespucci Analytics, and as a shareholder and an advisory board member for RFQ2Go.
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