Customer Service and Administration Assistant, amicable

• A can-do attitude –you're proactive and spot what needs doing, take initiative and learn as you go
• Customer obsession - you think about the customer first in every decision you make
• Resilience and adaptability - you're comfortable with change and ambiguity. Things move fast here and you enjoy that rather than finding it unsettling
• Curiosity about AI and technology - you're open to using AI tools to work smarter, not harder and you look for ways to remove friction from everyday tasks
• High emotional intelligence - you can support customers through emotional and stressful situations with warmth and professionalism
• Strong communication skills - you adapt your style to suit the person you're speaking with and can answer queries clearly and with confidence
• Ability to work autonomously and take accountability for your workload. You can plan and manage your own workload efficiently
• Strong organisational skills and ability to check details to ensure accuracy and efficiency
• Proactivity and flexibility – our team members work efficiently and support each other

Desirable

• In this role, you will provide outstanding service to our customers to support the progress of their separation in a timely manner
• The team is small but mighty as all of us believe in and are committed to our mission and values. In this role you will develop transferable skills and gain experience in the divorce and separation process
• Provide outstanding customer service to our customers to support the progress of their separation in a timely manner,
• Help customers with queries (via phone and email), answering them in a timely and efficient manner delivering beyond our customers’ expectations and performing to the highest professional standards,
• Manage customer data accurately and efficiently on our various tech platforms,
• Cover incoming/outgoing post, email correspondence from court and other administrative duties,
• Support the divorce specialist teams with their cases as required,
• Liaise with the court to track cases when required,
• Spot opportunities to use AI and other tools to make processes simpler and more efficient - and just give it a go