Fulfillment Agent, LegalZoom
$33.8-43.8k
Online legal advice platform
Job no longer available
Online legal advice platform
1001+ employees
Job no longer available
$33.8-43.8k
1001+ employees
Company mission
To make legal help should be a fundamental right, easy to understand, afford, and access.
Role
Who you are
- Excellent communication and interpersonal skills, with the ability to build rapport and provide exceptional customer service
- Strong problem-solving skills, with the ability to think creatively and use various methods to anticipate and resolve issues
- Ability to manage multiple tasks, prioritize effectively, and work efficiently in a fast-paced environment
- Proficiency in navigating multiple data platforms and utility suites (e.g., Salesforce, Google and Microsoft Applications)
- Effective attention to detail in reviewing information, understanding, and applying logic based on specific requirements
- Ability to work independently and as a team player
- Flexibility to work evenings, weekends, and holidays as needed
- (Preferred) Legal industry background, experience, and/or knowledge
What the job involves
- At LegalZoom, we simply do not believe that it should cost thousands of dollars to create a will, form a business, or apply for a trademark
- So, we started a movement to make legal help available to all
- Our Fulfillment Agents are extremely detail-oriented, have exceptional proofreading skills, can meet tight deadlines, and work with different legal products each day
- It’s all part of helping our customers achieve their dreams
- Provide an outstanding experience via phone, email, and other communication channels in order to obtain any outstanding information required to fully process an order (when needed). Address customer inquiries and resolve complex issues efficiently and effectively, demonstrating ownership and ensuring satisfaction
- Maintain accurate and detailed records of customer interactions and resolutions in designated systems (e.g., Salesforce), including updating cases, accounts, and other relevant objects
- Identify and resolve order fulfillment problems, including liaising with government agencies (e.g., Secretary of State, IRS) as needed. Proactively identify customer needs and potential issues to simplify the customer experience, reduce friction, and build trust
- Manage multiple tasks, prioritize requests, and maintain a schedule of new work and follow-up activities in a high-volume, time-sensitive environment
- Apply logic and deductive reasoning to analyze information, understand specific requirements, and solve problems effectively
- Champion clear communication with internal and external partners to align on solutions and drive results. Collaborate cross-functionally with Program, Quality, and Training teams to improve existing workflows and processes
- Support and train partner teams (internal, offshore, vendor) through back-office support, documentation, and live walkthroughs
- Identify opportunities to improve the Customer Experience continuously, utilizing customer feedback and a mentality focused on investigation and root cause analysis. Achieve service level agreements (SLAs), productivity, and quality metrics
- Stay updated on product knowledge and proactively expand industry knowledge. Adapt to changing priorities and a dynamic environment with a positive and constructive attitude
- Perform other duties as assigned
Our take
LegalZoom is an online legal technology service that can help people create their own legal documents. It believes legal advice and services should be clear, easy-to-understand, and affordable, and provides services to help people make a will, start a business, lodge a trademark application, and more.
LegalZoom has helped millions of people who otherwise could not hire a lawyer, with its extensive range of legal solutions. It competes with a handful of other companies, such as IncFile and Rocket Lawyer, that also provide online legal technology.
However, it has found space to grow its operations nonetheless, partially due to the rise in interest in digital solutions. An IPO in 2021 also enabled LegalZoom's growth, though in 2024 a class action is underway to investigate the company's significantly lowered share prices.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (2 rounds)
Jul 2011
$66m
SERIES B
Mar 2007
$45m
SERIES A
Total funding: $111m
Company benefits
- Private healthcare
- Pension
- Eye care
- Discount legal fees
- Season ticket loan
- Cycle to work
- Fundraising match
- Life assurance
- Chill-out area
- Massages
- Office yoga
- Social events
Company HQ
Downtown, Glendale, CA
Leadership
Robert Shapiro
(Co-founder)Co-founder of ShoeDazzle.com and Chairman of the Brent Shapiro Foundation for Alcohol and Drug Awareness.
Brian Lee
(Co-founder)Co-founder of ShoeDazzle.com and The Honest Company. Previously Attorney at Skadden Arps. J.D of Law at UCLA School of Law.
Salary benchmarks
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