Collections Strategy Manager, Lending Club
$136-159k
3 days a week in office
Online personal loans
Be an early applicant
Online personal loans
1001+ employees
Be an early applicant
$136-159k
3 days a week in office
1001+ employees
Company mission
To transform the banking system to make credit more affordable and investing more rewarding.
Role
Who you are
- 3+ years of experience in retail or consumer credit risk management, collections strategy, or a related analytical role Bachelor’s degree in a related field; or equivalent work experience
- Experience with consumer lending products such as credit cards or personal loans
- Strong skills in risk assessment, trend analysis, and operational optimization
- Proficiency in SQL and comfort working with large, complex datasets
- Experience with visualization tools such as Tableau, Power BI, or similar
- Ability to clearly communicate analytical findings and business implications to both technical and non-technical audiences
- You actively use AI to improve your work and are thoughtful about accuracy, data sensitivity, and better ways of working
- Bachelor's in Business, Computer Science, Economics, Math, Statistics, or a related field; or equivalent work experience
- Bonus: Experience in Collections Strategy, Credit Risk Strategy, marketing analytics, or risk management
What the job involves
- As a Collections Strategy Manager on the Collections Strategy & Analytics team, you will play a key role in developing data-driven strategies that support members through hardship while strengthening LendingClub’s portfolio performance
- You’ll analyze customer behavior and portfolio trends, design and evaluate A/B tests, and build strategies that improve recovery rates, reduce losses, and elevate the member experience
- This role requires strong analytical rigor, comfort working with large datasets, and the ability to translate insights into clear recommendations
- You’ll partner closely with Operations, Risk, Data, Technology, Marketing, and Compliance to ensure strategies are effective, responsible, and aligned with business objectives. You will also create dashboards and reporting that provide senior leaders with timely visibility into performance, trends, and risk signals
- Design, implement, and monitor collections strategies across early-stage, late-stage, and recovery segments
- Use analytics to optimize digital contact strategies, including targeted email, SMS, and push notifications
- Develop and evaluate A/B tests to measure the effectiveness of new initiatives and validate hypotheses
- Partner with Operations, Marketing, Technology, and other teams to ensure strategies are aligned, executable, and measurable
- Analyze portfolio performance, including delinquency roll rates, payments, RPC and PTP rates, and other Collections effectiveness metrics
- Lead deep-dive analyses to understand drivers behind emerging trends and identify strategic opportunities
- Build and maintain dashboards using SQL, Python, Tableau, and Excel to track portfolio health and strategy performance
- Develop and implement new repayment programs and optimized contact strategies
- Leverage AI to optimize SQL/Python Codes and to support documentation
- Utilize AI Capabilities to find trends in the data and to suggest possible strategies
- Ensure all strategies meet regulatory requirements and internal risk policies
- Collaborate with Compliance and cross-functional partners to maintain ethical and customer-centric practices
Our take
Lending Club is a digital bank offering personal loans, auto loan refinancing, and debt consolidation to help individuals manage their finances. It provides flexible loan terms and competitive rates for a variety of needs, as well as high-yield saving and cash-back checking accounts, designed to help customers grow their money.
Focusing on digital solutions, Lending Club removes traditional brick-and-mortar branches, passing the savings on to customers through low fees and better rates. It connects borrowers with investors in a marketplace model and offers fast loan approvals and competitive interest rates.
To bolster its offering, the company acquired Tally Technologies' intellectual property (IP) to enhance its credit management services. It continues to develop and enhance its products and improve customer engagement in a bid to become a "top of mind" company with more active users.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-8% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Apr 2014
$65m
GROWTH EQUITY VC
Nov 2013
$57m
GROWTH EQUITY VC
Total funding: $332m
Company benefits
- Untracked vacation for salaried employees, which means take it when you need it, and generous paid time off for hourly team members
- A hybrid work model that balances in-office and work from home
- Leading health and safety protocols related to COVID, including complimentary at-home testing kits from Cue Health for those coming to the office
- Up to 16 weeks paid leave for new parents, plus a fully paid, phased return-to-work policy for qualified leaves
- Mothers Rooms and hospital-grade pumps in every LC office
- Generous and varied mental health benefits
- Wellness program with cash incentives — earn up to $75 per month for being active
- Paid volunteer time and donation matching
- Onsite gym, locker room, bike room, and fitness classes (depending on location)
- Café with our own in-house barista
- Stocked pantries with healthy snacks and drinks
- Technology-forward and collaborative office spaces
Company HQ
South Beach, San Francisco, CA
Leadership
Scott Sanborn
(CEO)Previously held leadership positions as the Chief Revenue Officer for publicly traded eHealth Insurance, President of RedEnvelope, Inc., and SVP at the Home Shopping Network. Joined LendingClub in 2010 and has worked as Chief Marketing Officer, Chief Operations Officer, and President before becoming the CEO in 2016.
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