Product Designer, MURAL

Services, LUMA

$109-137k

Salary in US currency, may vary in other locations + Bonus

Mid and Senior level

Remote from Canada, Ireland, Spain, US

Digital workspace for visual collaboration

Open for applications

Digital workspace for visual collaboration

501-1000 employees

B2BProductivityCommunicationSaaSCommunity

Open for applications

$109-137k

Salary in US currency, may vary in other locations + Bonus

Mid and Senior level

Remote from Canada, Ireland, Spain, US

501-1000 employees

B2BProductivityCommunicationSaaSCommunity

Company mission

To inspire and connect imagination workers globally by providing teams the means, the methods, and the freedom to innovate from anywhere.

Job

Company

Role

Who you are

3+ years of product design, instructional design, or related product experience
Strong familiarity with human-centered design, innovation frameworks, design thinking, or facilitation methods
Excellent service design and experience design skills — able to contribute to concepting, workshop design, curriculum flow, and visual assets
Proven track record of delivering impactful training or experiential programs from concept through launch
Strong communication skills and ability to collaborate across multiple disciplines
Experience operating as a product-fluent designer in a fast-paced, cross-functional team
Comfort using AI tools to enhance workflows, efficiency, and decision-making
This role is perfect for an outcome-driven product thinker who thrives at the intersection of learning experience design, facilitation, and innovation strategy

What the job involves

You will work closely with the Director of Design for LUMA to own the vision, strategy, and delivery of service offerings that bring The LUMA System to life. Your mission is to:
Expand and evolve LUMA’s core curriculum, training programs, and resources
Design and launch new services that meet client needs
Ensure LUMA customers realize measurable value from our offerings
You will combine user empathy, service design skills, product craft, and business insight to deliver experiences that enable customers to learn, practice, and apply human-centered design
Define and prioritize the roadmap for LUMA’s training programs, core curriculum, and new offerings
Collaborate closely with LUMA practitioners, facilitators, instructional designers, and service delivery teams to create offerings that engage and inspire
Translate customer needs, facilitator feedback, and learning science insights into clear requirements and prototypes for new experiences
Apply service design sensibilities to ensure learning programs are intuitive, engaging, and easy to adopt at scale
Partner with Customer Success, Marketing, and Enablement to drive participation, usage, and measurable skill adoption
Monitor program performance and participant outcomes, using data to inform iteration and long-term planning

Our take

Mural is a virtual collaboration platform that caters both to the increasing demand for visual work methods and the shift towards remote working. Functioning more like a team- or business-wide whiteboard than a chat room, it is part of a developing trend away from single-channel platforms like Slack and towards a more integrated collaborative workspace.

Founded in 2011, Mural is an early entrant in an increasingly crowded field which includes rivals such as Gather and Tandem. However, it stands out with the flexibility of its approach to multi-functional virtual spaces and range of integrations. This has allowed it to gather a large customer base in a diverse range of companies including IBM, Autodesk and SAP.

The company boasts strong development, securing multiple funding rounds early in its journey that grew its valuation beyond $2 billion. It has since successfully found a more mature direction through leadership changes and a rebrand, continue its growth in a new phase for the company.

Steph

Company Specialist at Welcome to the Jungle

Insights

Led by a woman

Top investors

-25% employee growth in 12 months

Glassdoor (2.7)

Company

Funding (last 2 of 8 rounds)

Jul 2021

$50m

SERIES C

Aug 2020

$118m

SERIES B

Total funding: $216.8m

Company benefits

Company equity
Health insurance
Fertility benefits
MURALvida stipend
Fully remote team
Flexible time off
Parental leave
End of Year Closure
Design thinking trainings
MURAL free forever plan
401(k) 🇺🇸

Company HQ

Chinatown, San Francisco, CA

Leadership

Leigh-Margaret Stull

(CEO)

Previously spent 13 years at CareerBuilder, in roles including CPO/CMO and COO. Former Innovation Advisor, Business Consultant and Change Management Leader.

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