Product Designer, MURAL
Services, LUMA
$109-137k
+ Bonus
Digital workspace for visual collaboration
Be an early applicant
Digital workspace for visual collaboration
501-1000 employees
Be an early applicant
$109-137k
+ Bonus
501-1000 employees
Company mission
To inspire and connect imagination workers globally by providing teams the means, the methods, and the freedom to innovate from anywhere.
Role
Who you are
- 3+ years of product design, instructional design, or related product experience
- Strong familiarity with human-centered design, innovation frameworks, design thinking, or facilitation methods
- Excellent service design and experience design skills — able to contribute to concepting, workshop design, curriculum flow, and visual assets
- Proven track record of delivering impactful training or experiential programs from concept through launch
- Strong communication skills and ability to collaborate across multiple disciplines
- Experience operating as a product-fluent designer in a fast-paced, cross-functional team
- Comfort using AI tools to enhance workflows, efficiency, and decision-making
What the job involves
- You will work closely with the Director of Design for LUMA to own the vision, strategy, and delivery of service offerings that bring The LUMA System to life. Your mission is to:
- Expand and evolve LUMA’s core curriculum, training programs, and resources
- Design and launch new services that meet client needs
- Ensure LUMA customers realize measurable value from our offerings
- You will combine user empathy, service design skills, product craft, and business insight to deliver experiences that enable customers to learn, practice, and apply human-centered design. This role is perfect for an outcome-driven product thinker who thrives at the intersection of learning experience design, facilitation, and innovation strategy
- Define and prioritize the roadmap for LUMA’s training programs, core curriculum, and new offerings
- Collaborate closely with LUMA practitioners, facilitators, instructional designers, and service delivery teams to create offerings that engage and inspire
- Translate customer needs, facilitator feedback, and learning science insights into clear requirements and prototypes for new experiences
- Apply service design sensibilities to ensure learning programs are intuitive, engaging, and easy to adopt at scale
- Partner with Customer Success, Marketing, and Enablement to drive participation, usage, and measurable skill adoption
- Monitor program performance and participant outcomes, using data to inform iteration and long-term planning
Our take
Mural is a virtual collaboration platform that caters both to the increasing demand for visual work methods and the shift towards remote working. Functioning more like a team- or business-wide whiteboard than a chat room, it is part of a developing trend away from single-channel platforms like Slack and towards a more integrated collaborative workspace.
Founded in 2011, Mural is an early entrant in an increasingly crowded field which includes rivals such as Gather and Tandem. However, it stands out with the flexibility of its approach to multi-functional virtual spaces and range of integrations. This has allowed it to gather a large customer base in a diverse range of companies including IBM, Autodesk and SAP.
The company boasts strong development, securing multiple funding rounds early in its journey that grew its valuation beyond $2 billion. It has since successfully found a more mature direction through leadership changes and a rebrand, continue its growth in a new phase for the company.
Steph
Company Specialist at Welcome to the Jungle
Insights
-25% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jul 2021
$50m
SERIES C
Aug 2020
$118m
SERIES B
Total funding: $216.8m
Company benefits
- Company equity
- Health insurance
- Fertility benefits
- MURALvida stipend
- Fully remote team
- Flexible time off
- Parental leave
- End of Year Closure
- Design thinking trainings
- MURAL free forever plan
- 401(k)
Company HQ
Chinatown, San Francisco, CA
Leadership
Leigh-Margaret Stull
(CEO)Previously spent 13 years at CareerBuilder, in roles including CPO/CMO and COO. Former Innovation Advisor, Business Consultant and Change Management Leader.
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