Relationship Manager, Flywire
$78-90k
Travel ~25%
Global payments processing
Open for applications
Global payments processing
1001+ employees
Open for applications
$78-90k
Travel ~25%
1001+ employees
Company mission
To improve the payment experience for everyone.
Role
Who you are
- 3–5 years of experience in relationship management, account management, or consultative sales
- Bachelor’s Degree in Business, Communications, Marketing, or a related field
- Strong commercial drive and ability to identify, diagnose, and solve client business challenges
- Excellent communication and presentation skills, with the ability to build credibility across all levels, including executives
- Proven success in managing contract renewals and negotiations
- Strong organizational skills with the ability to manage multiple priorities and initiatives simultaneously
- Problem-solving and project management skills with a proactive, data-driven approach
- Experience in higher education and/or fintech preferred
- Salesforce or other CRM experience a plus
- Willingness to travel ~25%
What the job involves
- Flywire is seeking a motivated and strategically minded Relationship Manager (RM) to join our team and support our existing portfolio of education clients
- As a trusted partner, the RM will work closely with client stakeholders to understand their goals, drive adoption of Flywire solutions, and deliver exceptional service. This role is critical in building long-term, value-driven relationships that increase utilization, uncover new opportunities, and ultimately drive retention and revenue growth
- Serve as the primary relationship owner for an assigned client portfolio, fostering strategic and operational partnerships across multiple campus offices
- Partner with Sales, Implementation, Client Optimization and other teams to design and execute strategies that maximize adoption and expand Flywire’s wallet share
- Develop strategic account plans that document client objectives, goals, and growth opportunities
- Manage contract renewals, upsell new products, and lead negotiations with the support of internal teams
- Oversee product implementation and rollout, ensuring a smooth client and payer experience
- Collaborate with internal teams to identify process improvements, recommend solutions, and escalate as needed
- Adopt a data driven approach, working alongside Client Analysts, to spot potential risks before they materialize
- Deliver high-quality presentations and communications to client stakeholders, including senior executives
Our take
Flywire is a digital platform that simplifies the paying experience for international transactions. Flywire leverages its vertical-specific software and payments technology to deeply embed within client's existing accounts-receivable workflows.
Flywire was first set up to help international students pay their tuition for American colleges, but has since grown into a global payments enablement and software company. It has processed billions of dollars in payments for clients across the world and secured approval for its major payment institution license, enabling it to operate domestic money transfer and cross-border money transfer services.
Flywire serves clients across education, healthcare, travel, and B2B, including several Ivy League schools, and top US hospital systems. The company appears to be focussed on growth, including by strategic acquisitions and entry into new markets, recently in the Asia Pacific and Australia, as well as further developing its channel partners ecosystem.
Steph
Company Specialist at Welcome to the Jungle
Insights
12% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Mar 2021
$60m
SERIES F
Feb 2020
$120m
SERIES E
Total funding: $323.2m
Company HQ
Downtown Crossing, Boston, MA
Leadership
Mike Massaro
(CEO)Mike joined Flywire as a VP of Business Development in 2012 before becoming CEO in 2013. Prior to this, he spent 6 years at Carrier IQ as a VP of Strategic Accounts & Corporate Development and Advisor.
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