Site Reliability Engineer, Paymentology
Cloud-native payment processor for banks
Open for applications
Cloud-native payment processor for banks
201-500 employees
Open for applications
201-500 employees
Company mission
To enable banks to rapidly issue and process Mastercard, Visa and UnionPay, at scale.
Role
Who you are
- Bachelor’s Degree in Computer Science, Information Technology, or related field
- A minimum of 3 years in a dedicated SRE role, as well as 5+ years of prior software development experience
- Comprehensive understanding of large-scale distributed platform architecture
- Extensive hands-on cloud experience, particularly with AWS
- Proven experience developing scalable, modular infrastructure-as-code projects using tools such as Terraform, CloudFormation, Puppet, and Ansible
- Practical experience with Docker and container orchestrators, including AWS ECS & EKS, and Kubernetes
- Experience in administering or integrating identity management systems for SSO, including AWS IAM, Okta, and Active Directory
- Experience with disaster recovery and redundancy strategies in both cloud and on-premises environments
- Proficiency with leading monitoring tools, such as Datadog, Honeycomb.io, Splunk , Prometheus, Grafana, ELK Stack, and New Relic
- Programming expertise, especially in systems programming languages (e.g., Java, Kotlin, Scala) and databases (e.g., SQL Server, PostgreSQL)
- Familiarity with industry-leading CI/CD tools such as Jenkins, GitHub Actions, Gitlab CI, CodePipelines, CircleCI, and ArgoCD
- Track record of achieving platform-level and end-to-end SLIs, SLOs, and SLAs, and fostering accountability
- Ability to navigate complex situations and lead effective post-incident reviews (PIRs)
- Knowledge of implementing solutions to reduce Mean Time to Identify (MTTI) and Mean Time to Resolve (MTTR)
- Expertise in implementing best practices for load balancing, fault tolerance, and resource allocation to maintain service quality and efficiency at scale
- Understanding of security best practices within cloud environments
- You'll also need to bring a collaborative mindset, working seamlessly across teams to drive innovative solutions.
- And of course, your exceptional communication skills in English will allow you to clearly convey your ideas and recommendations
What the job involves
- We're on the hunt for an exceptional Site Reliability Engineer (SRE) to join our dedicated team.
- As an SRE at Paymentology, you'll be the superhero responsible for maintaining, improving, and ensuring the high availability, scalability, and performance of our platform
- Platform Reliability and Scalability:
- Build software that enhances Paymentology services' scalability and reliability
- Ensure platform services meet required uptime and service quality levels
- Contribute to the design of reliable cloud infrastructure and implement reusable cloud-uptime components as code
- Regularly review and optimise SRE practices, tools, and methodologies to enhance overall system reliability and team efficiency
- Observability and Automation:
- Contribute to the design, implementation, and maintenance of observability and monitoring solutions to track the platform health, its cost-effectiveness, the reliability, and scalability, and identify potential issues which can be fed back to product and platform engineering in a continuous improvement loop
- Develop and implement automation scripts and tools to streamline operations and reduce manual interventions
- Enable product teams to self-serve by participating in the development of a developer platform
- Production Issue Resolution:
- Play an active role with the incident response teams, diagnosing and resolving production issues quickly to minimise downtime
- Standards Compliance:
- Support product teams in building services that adhere to our security and quality standards
- Cross-team Collaboration:
- Work closely with engineering, operations, and product teams to ensure reliability is considered throughout the end-to-end software development lifecycle. We seek to achieve this through advocacy and developing a culture of reliability
- As a key member of our technical team, you will be expected to maintain high availability and be ready to address critical incidents, ensuring the continuous performance of our systems. This includes being part of an on-call schedule to support 24/7 operations
Our take
Paymentology was founded as a disruptor within the payment processing market, that sets out to provide scalable processing for banks around the world. Although targeting a huge and highly competitive space - with a host of big name providers including banking institutions such as Wells Fargo and Barclays - the company distinguishes itself from these much larger competitors by being the world's only cloud-native payment processing service.
Paymentology also stands out for working alongside existing banking platforms, with a strong focus on making banks more customer-centric. It has grown into a solid player since its birth in 2015, and it now operates across four continents, with clients including Revolut and Hong Kong's Mox Bank.
Back in December 2021, Paymentology merged with Tutuka to create a new payments and card processing powerhouse of over 270 payments and technology experts, working across both developed and emerging markets. With this, the company's reach has extended to serve customers in 49 countries, across 14 time zones, and the platform processes billions in US dollars of transactions every year.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Remote-friendly - We offer numerous remote roles, within a worldwide company. This gives our people more opportunity to work from more places that suit them
- We value well-being - We encourage our people to take the time to rest. Happy, productive people need relationships and time off. Every Paymentologist enjoys a generous amount of leave
- We’re all co-owners - When the company thrives, we all thrive. All Paymentologists receive shares in Paymentology
- Annual company retreat - We take at least one trip per year (travel permitting), where we come together, let our hair down, celebrate our victories, and look ahead to new opportunities
- Diverse by default - Our global footprint spans continents, cultures, languages and currencies. We believe that diversity makes us stronger
Company values
- Remote-friendly - Being a remote-first company helps us get the best out of the best people, while avoiding the limitations of geography.
- We love what we do - We love being at the forefront of technology, with the capacity to measurably change millions of lives for the better.
- We’re customer-focused - Lasting relationships have been key to our success. Constantly delighting our clients is a core focus here.
- We make things work - We share a common passion for problem-solving. You won't hear "not my job" at Paymentology. We work across teams, regardless of titles.
- We're flexible and resilient - The world of global payments moves fast. We move faster. We explore new possibilities, defy perceived limitations, and improve as we go.
- We’re all about diversity - Here, every individual matters. We’re committed to our culture of inclusivity, built on respect, where all Paymentologists get to be themselves.
Company HQ
Westminster, London, UK
Articles
Leadership
Rowan Brewer
(CEO, not founder)Former CEO of Tutuka (merged with Paymentology).
Angy Watson
(COO, not founder)Current Director of Ingenuity.
Abe Smith
(Chief Growth Officer, not founder)Current Non Executive Director of LCT HOLDINGS and RepOptim.
Matthew W Bruton
(CCO, not founder)Co-Founder and former Director of Clear Horizon Carbon.
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