Staff Researcher, SoFi
UI/UX
$82 - $125 per hour
Mobile & online personal finance services
Job no longer available
Mobile & online personal finance services
1001+ employees
Job no longer available
$82 - $125 per hour
1001+ employees
Company mission
To help people reach financial independence to realize their ambitions.
Role
Who you are
- Prefer 8+ years experience in applied product and/or design research or Masters and PhD with 6+ years of experience
- Ability to manage and prioritize multiple projects
- Command of a broad set of quantitative, qualitative and user-centered methods
- Understanding of quantitative, behavioral analysis, and statistical concepts
- Excellent communication skills, with strong ability to synthesize and communicate ideas visually, verbally, and in writing
- Experience creating research deliverables (frameworks, videos, toplines, etc.)
- Experience with Qualtrics, UserZoom, SQL and other analytical tools is helpful
- Bonus: domain expertise in personal finances and mortgages
- A degree in Design, HCI, Psychology, Cognitive Science, Anthropology, or a related field is considered an advantage
What the job involves
- Act in a consultative and advisory role to various levels and functions within the design and product teams to identify research topics and plan research initiatives
- Manage projects end to end: develop guides and screeners, moderate, analyze, synthesize and deliver results
- Conduct research using a wide variety of qualitative and quantitative methods
- Communicate results and illustrate suggestions in compelling and creative ways; tailor research findings to suit the audience, varying levels of detail and complexity as appropriate/required
- Package insights into tools and assets for designers, product managers and product marketing managers to leverage (personas, design principles, scenarios, etc.)
- Support project team members in transforming research findings and insights into innovative solutions, in order to inform both user and business problems and deliver measurable outcomes
- Create artifacts, educational tools, experiences and processes that help build and evangelize User Research within the larger organization
Our take
SoFi started by offering ways for students to secure better financial terms on their loans, and now offers a huge range of personal finance products, including bank accounts, loans, mortgages, investment advice, and investment opportunities. Many customers find they have to go to multiple financial service providers to meet all their finance needs, but SoFi overcomes this issue by putting it all in one place.
Its goal, to cover all the financial bases, sets it apart from many of the traditional banks and even some of their digital competitors, such as Avant, which has chosen to focus on providing credit alternatives. Although it is operating in a competitive market with a lot of big players such as Monzo, Revolut, and Starling, the company has managed to raise huge amounts of funding to support its rapid expansion.
SoFi has focussed on global expansion, moving outside the US, and has made a series of acquisitions to support this - including a Hong Kong-based investment app called 8 Securities. After going public on the New York Stock Exchange via a SPAC merger in June 2021, the company has continued to evolve and release more mission-oriented services into its roster, and strengthened its lending capabilities through a $350 million post-IPO loan. To date, the company has sold over $15 billion in personal loan collateral and continues to strengthen its offering.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Jan 2021
$369.9m
LATE VC
May 2019
$500m
GROWTH EQUITY VC
Total funding: $2.7bn
Company benefits
- Comprehensive health, vision, dental, life insurance, and disability benefits
- Generous vacation and holidays
- Paid parental leave for eligible employees
- 401(k) and education on retirement planning
- Tuition reimbursement on approved programs, up to $5,250 per year
- Monthly contribution up to $200 to help you pay off your student loans
- Great health & well-being benefits including: telehealth parental support, subsidized gym program
- Flexible time off
- Fertility and family planning options
- Free financial classes
Company HQ
The East Cut, San Francisco, CA
Leadership
Anthony Noto
(CEO)Graduated from the U.S. Military Academy after being a telecommunications officer and captain in the U.S. Army. Has worked as Head of Gobal Telecommunications, Media and Technology at Goldman Sachs, been the COO of Twitter, and also the CFO of the National Football League.
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