Junior Customer Success Manager, Lingoda
Online language school
Be an early applicant
Online language school
501-1000 employees
Be an early applicant
501-1000 employees
Company mission
To build bridges around the world through language learning.
Role
Who you are
- Basic knowledge of Hubspot or similar CRM systems advantageous
- Basic data analysis skills (SQL queries, excel or google sheets) highly advantageous
- Being structured and have the ability to manage multiple ongoing projects while well managing your own time
- Strong interpersonal skills: able to motivate, inspire and work alongside a variety of people and disciplines
- Being an excellent communicator
- Not being afraid of complexity and problem-solving
- Hands-on work mentality
- Being open to feedback to consistently improve quality and skill set
- Being proactive and take ownership of your tasks and your own development
- English language skills (C1) and German language skills (C1)
What the job involves
- We are currently looking for a Junior Customer Success Manager (all genders) based in Berlin or working remotely in Germany
- The Customer Success Manager is responsible for a smooth customer experience
- We ensure that customers have a great Lingoda experience and stay with us for a long time
- Collecting and updating all info for the database
- Admin and Credit Management
- First Level Support for all B2B customers
- Resolving of customer issues
- Welcoming and onboarding new students
- Data Management and Reporting
- Keeping a “high-level view” of the entire support process and constantly improve workflows
- Collaborating with Sales and Product in order to provide top-notch customer experience
Our take
Online classes have been booming in recent years, with brick-and-mortar institutions pivoting towards virtual offerings, and students looking for additional at-home resources to supplement learning. Part of this new zeal for digital education has been directed at language acquisition, and Lingoda was one of the edtech companies to cash in.
What distinguishes Lingoda from many other companies that picked up traction over this period (like Duolingo, Memrise, and Rosetta Stone) is the style of teaching. Lingoda connects students with 24/7 interactive language immersion classes on Zoom, run by native-level speakers. This makes it remarkably competitive, as it offers the scheduling flexibility that language schools can’t, the depth of content that many apps fail to deliver, and the highly effective face-to-face interaction that self-directed courses usually lack.
While Lingoda's language selection remains modest, the company has built a strong and loyal user base, and its commitment to high-quality, immersive learning experiences continues to set it apart. As digital education continues to grow, Lindoga's innovative approach and flexibility position it well to remain a strong contender in the language learning market.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
11% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Apr 2021
$59.4m
LATE VC
Oct 2019
$2m
SERIES A
Total funding: $72.8m
Company benefits
- Free Lingoda classes
- Flexible working hours
- Team and social activities
Company values
- Foster an environment for personal growth and inclusion
- Bring together the best of people and technology
- Challenge ourselves. Challenge others
- Work smarter and make it happen
- Be fully present in everything we do
- Perseverance trumps talent
Company HQ
Government District, Berlin, Germany
Articles
Leadership
Dominic Rowell
(CEO)They joined Lingoda in 2022 as CEO. Prior to this, they were the COO at iQ Student Accommodation, a Group Executive Director (Commercial) and Commercial Director of UK & Ireland of Vue Entertainment, and CCO & Executive Director at Metro UK.
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