Senior Bilingual Account Manager, Auror

• Proven Enterprise Sales experience including success managing and expanding enterprise accounts
• Fluency in both English and Spanish (written and verbal) is required for this role
• Strong commercial acumen with experience closing expansion and renewal deals
• Skilled negotiator comfortable leading multi-year SaaS contract discussions
• Executive presence with the ability to influence senior stakeholders
• Analytical and data-informed in building account strategy
• Self-motivated and highly organized with disciplined pipeline management
• Comfortable operating in a dynamic, high-growth environment
• Willingness to travel up to 30%
• We are looking for people who demonstrate a strong alignment to our Guiding Principles
• If you’re not sure that you tick all the boxes but feel you’re close to what we’re looking for, please apply anyway! We’re proud that Auror is a place where everyone can learn and grow so we’d love to hear from you

Desirable

• In partnership with our leading retail partners, we need people with the passion, determination, and innovation required to overcome one of the world's largest problems
• If you’re looking to make a difference with and for the people dedicated to stopping crime, for good, then we want you on our team
• We're also embracing the potential of AI to supercharge our impact—whether that's enhancing the way we detect trends, support our customers, or improve internal workflows
• As a company, we're committed to responsibly incorporating AI into how we work and what we build, and we encourage all Aurors to be curious about how AI can elevate their work, regardless of role or function
• We’re looking for a commercially accountable Retail Partnerships Manager to lead enterprise revenue growth across a portfolio of Auror’s most strategic Tier 1 retail customers, with direct ownership of expansion, renewals and long-term ARR performance
• As a Tier 1 Partnerships Manager, you will be responsible for driving expansion and renewal outcomes within 3–5 enterprise accounts following initial sale
• You will lead commercial strategy, identify and close upsell opportunities, and own renewal negotiations while partnering closely with Customer Success to ensure value realization
• This role connects executive engagement with enterprise sales strategy, driving revenue growth and building long-term strategic partnerships
• Own Tier 1 revenue growth through structured account planning, whitespace identification, and alignment to executive business objectives
• Drive upsell, cross-sell, and renewal outcomes end-to-end, leading discovery, business case development, negotiation, and close
• Maintain disciplined use of Salesforce, Trumpet, and core sales tooling to ensure forecast accuracy, pipeline hygiene, and commercial visibility
• Systematically multi-thread across economic buyers and executive sponsors to accelerate deal velocity and de-risk revenue
• Anchor commercial decisions in quantified value and ROI, structuring multi-year agreements to maximize retention and ARR growth
• Lead executive presentations, demos, and strategic discussions that articulate the value of our platform in a way that resonates with decision-makers
• Deeply understand their business operations and context to help embed Auror Core and added functionality within their organization
• Establish and deepen relationships with senior retail executives and Asset Protection / Loss Prevention leaders
• Lead strategic conversations that tie Auror’s platform to enterprise priorities and measurable business impact. And position Auror as a long-term, enterprise-wide partner
• Manages customer expectations and internal alignment, ensuring product requests, escalations and commercial commitments are structured and strategically prioritized
• Be an industry advocate, representing Auror at key events and shaping the way the retail sector approaches crime prevention
• Partner with Account Executives during pilot and early deployment phases for Tier 1 customers
• Assume full commercial ownership post-initial contract
• Build 12–24 month expansion roadmaps aligned to customer objectives
• Remove roadblocks and mitigate risks to swift deployment and expansion
• Partner closely with Customer Success, who leads Business Reviews and value realization
• Partner with Product and Marketing to support strategic growth initiatives
• Maintain accurate forecasting and pipeline discipline
• This role reports to Kylene Jones, Senior Director of Retail Partnerships

• If you’re excited about our mission and you have the experience and a passion for this role, please hit “Apply”
• You'll be asked to submit a cover letter as part of your application. While this is optional we do encourage it, as we find cover letters can tell a story that resumes alone often cannot. Our hiring team love to understand what attracted you to this role and why you are excited about the opportunity to join Auror
• Once you apply, you’ll hear from us to acknowledge your application. If you have questions about any of the above, or if you have any accessibility requirements, we’ll be able to help you from there