Strategy & Operations Launch Associate, Traba

• Background: Bachelor’s degree in business, operations, engineering or a related field, or equivalent experience
• Experience: 2-4+ years in operations or strategy roles, preferably in a startup or a notable marketplace company
• Analytical and Detail-oriented: Process-driven mindset with a high level of accuracy, organization, and a desire for operational excellence

Desirable

• We’re looking for an entrepreneurial Strategy & Operations Launch Associate to join the Special Operations team
• You will be responsible for helping drive our market strategy, expansion and growth by building up our business in existing regions and launching new markets
• This role will require you to travel to markets, deliver for our customers, identify new acquisition channels and build scalable playbooks for us to continue to repeat and scale this process
• You’ll drive initiatives from concept to launch, working closely with product, ops, sales and business teams to ensure alignment and impact
• We’re looking for a first-principles thinker with a strong sense of ownership—someone who can dive deep into the details while also shaping the bigger picture
• Establish GTM Strategy: Collaborate with Operations, Sales & Customer Success to refine our GTM
• Design and Build Operations: Lead the development of all aspects of the worker and business operations experience, including acquisition, onboarding, and workflow automation
• Define New Processes: Play a key role in defining processes essential for the launch and sustainability of a completely new market. Navigate in an ambiguous environment and bring structure to undefined opportunities - there won’t always be playbooks or templates; instead you will create them
• Collaborate for Product Excellence: Partner closely with the product team to implement automated solutions that deliver a magical customer and worker experience, streamline operations and enhance efficiency
• Hands-on and Field-focused: Embrace a hands-on approach, requiring travel to market to engage directly with customers, identify & experiment with local acquisition channels, gather insights and build on learnings
• Analyze & Prioritize: Leverage data whenever possible to inform your hypothesis, prioritize and convince cross functional partners