Senior Business Analyst, ServiceTitan
$93.8-125.4k
+ Bonus + Equity
All-in-one operating platform for trades
Job no longer available
All-in-one operating platform for trades
1001+ employees
Job no longer available
$93.8-125.4k
+ Bonus + Equity
1001+ employees
Company mission
To be the world's most impactful vertical SaaS company.
Role
Who you are
- Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related technical or business field
- 3+ years of relevant experience, ideally within SaaS business operations, with a strong understanding of the customer journey
- Proven experience in creating process maps, writing technical user stories, documenting business requirements, and leading User Acceptance Testing (UAT)
- Excellent cross-functional communication skills (both written and verbal), with the ability to explain complex problems clearly to stakeholders at all levels
- Strong project management and organizational skills, with the ability to effectively prioritize across shifting priorities, recurring responsibilities, and high-impact projects
- Analytical mindset with the ability to interpret business information and make sound decisions in areas of expertise
- Deep understanding of business systems and the ability to apply best practices to drive process and system improvements aligned with organizational goals
- Self-starter with critical thinking skills, strong problem-solving ability, and the ability to work independently with minimal supervision
- Hands-on experience with Salesforce Sales Cloud, with a strong understanding of core functionality and best practices; experience with CPQ and Service Cloud is a plus
What the job involves
- ServiceTitan is looking for a Senior Business Analyst with strong communication, organization, and critical thinking skills to join the Revenue Solutions team within the Revenue Operations organization
- In this role, you’ll help deliver results focusing on optimizing and automating current processes
- You’ll use your knowledge of processes and KPIs to solve business problems, leveraging technology and data-driven insights to define a scalable vision and measurable success metrics
- The ideal candidate is a strategic thinker with a strong background in business/revenue system analysis, project management and excellent communication skills
- They thrive on solving complex problems within a dynamic, growing, and fast-paced environment
- Partner cross-functionally with Leadership, Operations, Enablement, and Business Technology teams to design, optimize, and scale business processes—primarily within Salesforce—to address key business challenges
- Actively participate in all phases of the Software Development Lifecycle (SDLC), including daily stand-ups, sprint planning, reviews, demos, and User Acceptance Testing (UAT)
- Own and drive high-impact initiatives from ideation through execution and iteration—translating business requirements into scalable technical solutions, providing regular stakeholder updates, and ensuring on time delivery
- Analyze and document current and future state workflows using process mapping to identify areas for efficiency and automation
- Develop clear and comprehensive user stories, use cases, and functional specs to effectively communicate requirements to development teams
- Lead UAT efforts to ensure solutions meet business needs and function as intended
- Collect user feedback and analyze post-launch usage data to inform ongoing enhancements and drive adoption
- Apply and advocate for best practices in designing and implementing solutions across Salesforce and integrated applications to maximize efficiency and process effectiveness
- Define and track KPIs to evaluate the success of implemented solutions, leveraging data-driven insights to drive continuous improvement
- Collaborate with Business Technology teams to align system development with the broader business roadmap, capacity planning, and prioritization efforts
- Manage ad-hoc and Business-As-Usual (BAU) requests from stakeholders, ensuring timely and effective resolution by evaluating priority, impact, and level of technical effort—while providing good, better, best solution options to guide decision-making
Our take
In the US, there's been a booming demand for home-service businesses, yet historically many of these trades were running with outdated software systems. That's where ServiceTitan comes in. Founded by friends who grew up around the trades, the company saw a clear gap and set out to give contractors the modern platform they desperately needed.
ServiceTitan's platform is designed specifically for the trades and brings together everything a contractor might need, in one handy system. By focusing on what trade-business owners actually need, it helps turn chaos into structure, giving visibility into operations, so owners can ultimately run their business better.
Now, ServiceTitan serves more than 11,800 trade customers and reported more than $10,000 in annualized billings and processes a huge volume of jobs on its platform. With a market that's still under-served by technology and a platform built to scale, the company is ready to grow even further.
Steph
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Nov 2022
$365m
SERIES H
Jul 2021
$200m
SERIES G
Total funding: $1.5bn
Company benefits
- Flexible time off
- Fully paid individual medical, dental, and vision coverage
- Access to on-demand services like Ginger, Headspace, One Medical, Galileo, Aaptiv, and more
- Tax free savings via HSA, FSA, and Dependent Care FSA
- 401(k) match
- Personal development programs
- Medical plan with up to $20,000 in fertility coverage
- Up to 30 weeks of paid leave for birthing parents and up to 16 for non-birthing parents
- Adoption support including reimbursement of up to $20,000
- Bereavement leave for loss of a pregnancy or loved one
- Access to programs for new parents including Maven Maternity, Ready, Set, Food! Wellthy, SNOO Smart Sleeper, and more
Company HQ
Downtown, Glendale, CA
Leadership
Ara Mahdessian
(Co-Founder & CEO)They studied Management and Computer Science at Stanford University, before co-founding ServiceTitan with Vahe in January 2013. They have served since then as CEO.
Vahe Kuzoyan
(Co-Founder & President)Having studied Computer Science at the University of Southern California, they co-founded ServiceTitan in January 2013, serving as the president since.
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