Senior Site Reliability Engineer, AKASA

• Monitoring: Proficient in visualizing, monitoring, and alerting on telemetry data (logs, metrics, & traces) using tools such as Grafana, Prometheus/Mimir, OpenSearch, Sentry, and similar technologies
• Containerization & Infrastructure: Experience with Docker, Kubernetes, Terraform, or similar technologies
• Programming Skills: 5+ years of professional experience using Python, Go, Java, or similar
• Linux/Unix Proficiency: Proficient with Linux and Unix Shell
• Collaboration: Excellent collaboration and asynchronous communication skills
• Documentation: Committed to thorough documentation to streamline learning and processes
• Proactive Attitude: Proactive and enthusiastic attitude towards identifying and fixing issues
• Agility: Ability to deliver quickly, iterate fast, and adapt to changing requirements
• Version Control: Proficient in using Git/GitHub for version control

Desirable

• In this role, you will work closely with both Infrastructure and Platform team members to integrate best practice monitoring into our applications
• Your focus will be on developing high-quality runbooks for incident management, ensuring that our response procedures are efficient and effective
• You will be responsible for building high-quality visualizations and meaningful alerting systems that provide clear, actionable insights into system performance and health
• As an SRE, you will manage and optimize our infrastructure using tools like Terraform, GitHub CI/CD, and Kubernetes
• You will respond to incidents, troubleshoot production issues across the entire stack, and implement automation to streamline operational processes
• Your role will involve designing and maintaining core infrastructure to support our users, ensuring our SaaS products run smoothly and efficiently
• Additionally, you will be proactive in identifying potential issues before they become outages, leveraging your expertise in telemetry data collection, querying, and monitoring using tools such as Grafana, Prometheus/Mimir, OpenSearch, and Sentry
• You will collaborate with development teams to embed reliability and best practices into the software development lifecycle, ensuring robust and resilient applications
• Your contributions will be vital in scaling our monitoring infrastructure, enhancing system reliability, and ensuring seamless user experiences
• By continuously improving our infrastructure and processes, you will help AKASA deliver high-quality, dependable services to our customers
• Incident Response: Lead an on-call rotation (PagerDuty) to respond to incidents impacting system availability
• Application Architecture: Dive deep into our application architectures and work with engineering teams on best practices for monitoring, reliability, and scalability
• Infrastructure Management: Manage our infrastructure using Terraform, GitHub CI/CD, and Kubernetes
• Proactive Monitoring: Develop monitoring solutions that alert based on symptoms rather than outages
• Documentation: Document every action to turn findings into repeatable processes and automation
• Process Improvement: Enhance operational processes (such as deployments and upgrades) to ensure reliability and efficiency
• Infrastructure Development: Design, build, and maintain core infrastructure to support our applications effectively
• Troubleshooting: Troubleshoot and resolve production issues across various services and levels of the stack
• Growth Planning: Strategically plan and scale AKASA’s monitoring