Senior Business Intelligence Analyst, Tucows

Ting

Salary not provided

Looker

Google Sheets

Power BI

Snowflake

Mid and Senior level

Remote from Canada, US

Keeping the internet open and connected

Job no longer available

Keeping the internet open and connected

501-1000 employees

B2BEnterpriseInternal toolsSaaSTelecommunicationsWeb Design

Job no longer available

Salary not provided

Looker

Google Sheets

Power BI

Snowflake

Mid and Senior level

Remote from Canada, US

501-1000 employees

B2BEnterpriseInternal toolsSaaSTelecommunicationsWeb Design

Company mission

To make the Internet Better by helping people access the open Internet, narrowing the digital divide, and supporting fairness and equality.

Job

Company

Role

Who you are

Experience converting data insights into business intelligence
Strong at visualization business performance trends to identify improvement opportunities, in tools like Power BI & Looker leverage data in Google Sheets & Snowflake respectively
Demonstrated ability to partner with operational stakeholders to build and deliver on business improvement plan/initiatives
Demonstrated knowledge of ISP operational practices and improvement strategies, ideally from the US Telecom
4+ years of business intelligence and/or manage management experience
Organizational change/scaling experience is highly desirable
Proven ability to create documentation and processes, and critical metrics
PMP/PMI certification is a plus

What the job involves

Reports to Director, Networks Business Operations Excellence
Take a leading role measuring, understanding and improving the performance of Ting’s Operations, better known as the Networks org
Drive business operations improvement efforts to enable Ting to achieve it’s multi-year corporate goals and scaling ambitious
Work cross functionally with national/central and regional leaders to enhance operational excellence in areas such as construction, customer installation, engineering, and supply chain
Building and maintaining business performance dashboards that enable sound decision making by executives and sr. leaders
Co-build and drive forward business improvement plan/initiatives
Contribute to OKR setting and tracking
Review financial reports and proactively drive desired P&L outcomes
Partnering with business leaders to strengthen existing scaling capabilities (playbooks, processes, systems)

Our take

Tucows had dedicated itself, and its subsidiaries, to ensuring the internet stays open, accessible, and connected. The company is made up of three subsidiaries, Tucows Domains (the world’s second-largest domain registrar and reseller), Ting Internet (high-speed fiber internet provider), and Wavelo (telecom SaaS for CSPs).

Tucows’ technology supports hundreds of thousands of companies around the globe, as such, the company has seen substantial growth over the last few years, rapidly expanding operations into new markets in conjunction with the optimization and development of its award-winning services. The company announced a $40 million buyback program of its common stock which ran from February 2023 to February 2024. It hopes to see its growth continue to flourish over the coming years, and it seems well set to do so.

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

9% employee growth in 12 months

Glassdoor (4)

Company

Company benefits

Flexible work hours and an asynchronous approach
Remote-first
"Distributed Workplace Bonus"
Health, vision, dental benefits
Annual Flexible Health Spending and Lifestyle Spending dollars
Learning and development programs with a flexible, annual learning reimbursement fund
Mental health benefits
Employee resource groups
Family/fertility planning support, parental and adoptive leave
Three weeks of leave, plenty of personal days, and annual paid gratitude days over the holiday season
Stock options
Retirement savings plan contributions

Company HQ

Liberty Village, Toronto, ON

Leadership

Elliot Noss

(President & CEO, not founder)

Current CEO of Ting, Tucows' high-speed fiber internet service subsidiary. They are also involved in ICANN, to promote and protect an Open Internet around the world.

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