Customer Success Enablement Manager, Hazel Health
$95-115k
Offers annual performance bonus and stock options
More information about location
Remote physical and mental healthcare for K-12 students
Posted today
Remote physical and mental healthcare for K-12 students
201-500 employees
Posted today
$95-115k
Offers annual performance bonus and stock options
More information about location
201-500 employees
Company mission
To transform children's access to health care.
Role
Who you are
- Best practices and standardization: you develop and disseminate best practices, standardized methodologies, and repeatable processes to help ensure consistency and quality
- Continuous improvement: you emphasize a culture of learning and iterative enhancement, regularly measuring outcomes and refining the approach to thoughtfully innovate
- Data-driven decision making: you leverage robust analytics and performance metrics to guide decisions, ensuring initiatives are not only innovative, but also effective and accountable
- Collaboration and knowledge sharing: you break down silos, fostering cross-functional collaboration and open communication
- Innovation and agility: you encourage experimentation and agile responses to market changes; you are proactive in identifying new opportunities and quickly adapting to evolving needs
- Customer-centricity: you ensure all initiatives hold the customer at the center to enhance their experience and increase satisfaction
- Background and experience:
- You have 3-5 years of experience in a similar role at a fast-paced start-up or high-growth organization
- You come to this role with prior sales/customer experience; education sales or tech-ed experience a plus
What the job involves
- The Customer Success Enablement Manager will support the customer success team to ensure our school and district partners receive the best possible service from Hazel and remain actively engaged with our platform
- They will work across the customer lifecycle, from implementation to adoption and retention, to drive increased utilization, address customer needs, and manage retention
- They will do so by creating the centralized playbooks, processes, and systems/tools needed by our Account and Customer Success Managers to be successful
- Create centralized, user-specific engagement playbooks to support post-sales team members in building awareness and utilization of Hazel programs and services across our school and district partners. Ensure centralized strategies and materials are up-to-date, organized, and easily accessible to all members of the team
- Coordinate cross-functional engagement and customer success initiatives across markets. Work with Marketing and other cross-functional partners to develop campaigns, launch them, track and monitor effectiveness
- Create streamlined and standardized processes for capturing, escalating, and addressing customer service needs that are voiced through the post-sales team. Gather ‘voice of the customer’ insights and identify themes and issues that require more structured solutioning
- Act as a central point of contact with cross-functional stakeholders across Sales, Marketing, Product, Clinical, and other key functions to ensure customer needs and post-sales team requests are addressed
- Ensure post-sales teams effectively utilize the CRM by providing training, resources, and best practices to drive adoption, maintain data integrity, and optimize workflows for enhanced customer engagement and retention
- Create and roll out structured training and onboarding plans for Account Managers and Customer Success Managers
- Organize forums that bring together Account Managers and Customer Success Managers across markets to launch new processes and initiatives, train on new resources and services/products, share best practices, and gather customer insights
Our take
Hazel Health aims to improve access to healthcare services for students, by making it possible for them to locate practitioners rapidly. The company has also assembled an array of experience in a variety of pediatric fields. As a result of this, Hazel Health has become the largest telehealth provider for K-12 schools, currently operating across over 14 states.
This is massively important at a time when the global telehealth market is projected to reach $560B by 2027. Hazel Health is well-placed to grow, having established a fertile demographic that makes it stand out from such rivals as Xiaowei Technology, Mikitsune, Hoop and Habyts.
Currently, Hazel Health provides healthcare access to over 1.5M children across the US, with the goal of providing for 78M students. While its an ambitious goal, the company is making exciting progress by focusing on strategic partnerships to drive its expansion and meet its goal.
Steph
Company Specialist at Welcome to the Jungle
Insights
113% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jun 2024
$1.5m
LATE VC
Oct 2022
$51.5m
SERIES C
Total funding: $86.5m
Company benefits
- Healcare coverage: Medial, dental, an vision plans (100% covered options)
- Financial wellness: 401(k) match of up ot 4% to build retirement savings
- Paid parental leave: Paid leave for new parents and a supprotive return-to-work plan
- Continuing education & development: malpractice insurance and CEU/CME coverage for part-time and full-time clinicians
- Wellness benefits: Access to subscriptions such as Headspace, Gympass and SPot
- Work-life alignment; Valuable time outside of work is essential to our team members' health and wellbeing
Company HQ
Yerba Buena, San Francisco, CA
Leadership
Nick Woods
(Co-Founder & CTO)Previously an iOS Engineer and Senior Software Engineer/Architect at Apple. They also spent time at SEVEN Networks, Pivia, Actuate, Silicon Graphics, and Media Architects as a Software Engineer.
Josh Golomb
(Co-Founder & CEO)Former Consultant at Bain & Company, President at DaVita Rx, and CEO at Paladina Health.
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