Founding Operations Lead, Elyos AI

• 2.1 degree from a top university (technical degree is a bonus!)
• Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical audiences
• Strong process management skills with the ability to juggle multiple customer accounts simultaneously
• Excited to work in a fast-paced environment
• Problem-solving and eagerness to find creative solutions to customer challenges

Desirable

• We're looking for key talent to join our Operations team at Elyos as an Operations Lead. This critical hire will help our customers successfully implement and optimise our AI agents
• In this role, you'll be the bridge between our tech team and our customers' business needs, ensuring they achieve maximum value through effective onboarding, customisation, and ongoing optimisation
• Requirements capture: Guide new customers through the complete onboarding journey, ensuring their AI agents are properly configured to handle calls, book jobs, and integrate seamlessly with their existing CRM systems
• Develop and customise AI prompts and workflows tailored to each business's specific requirements, terminology, and processes
• Ensure smooth technical integrations between our platform and customers' existing systems
• Design and refine conversation flows to increase job booking rates and customer satisfaction
• Train and upskill customers on AI capabilities, limitations, and best practices for working alongside AI tools
• Monitor and automate reporting of key performance metrics for AI agents across customer accounts
• Gather and document customer feedback to inform product development priorities
• Collaborate directly with engineering and product teams to translate customer needs into platform improvements
• Test new features before release and provide insights on potential customer impact
• Contribute to building our knowledge base of effective prompt structures and industry-specific use cases