Strategic Customer Success Manager, Monta
DACH
Electric vehicle charging platform
Be an early applicant
Electric vehicle charging platform
201-500 employees
Be an early applicant
201-500 employees
Company mission
To empower people and businesses to go (and stay!) electric.
Role
Who you are
- 5+ years of SaaS Customer Success experience, highly motivated and passionate about the role (experience with Fortune 500 companies, supporting B2B2C products are a plus)
- Based in London, France or Barcelona, working at our Monta office
- Commercial acumen, communication and presentation skills, with a customer first mentality
- Strong can-do attitude, problem-solving skills and the ability to think creatively to develop solutions to complex challenges
- Experience navigating large global organizations, dealing with technical and commercial teams including partner enablement and complex setups
- Proven track record of project management, stakeholder management and prioritization skills
- Ability to travel to see partners approx. two times per quarter
- EV experience is ideal but not mandatory
- Other EU languages are a plus
What the job involves
- We are on the lookout for a talented Strategic Customer Success Manager
- As a Strategic Customer Success Manager at Monta, you will play a key role in shaping the customer experience in a new and rapidly evolving industry. Joining a team that's defining what customer success looks like in the EV industry, you will focus on driving satisfaction, retention, and growth across the DACH Market for our B2B2C products. This role is for a person that enjoys building new processes, working in startups, and helping build the foundation of customer success as a competitive differentiator in this dynamic space
- Build strong relationships with key stakeholders, acting as the operational lead and trusted advisor throughout the customer lifecycle
- Manage risks, ensure renewals, and drive growth in your portfolio
- Ensure the success of customer accounts through strategic touchpoints, regular engagements, business reviews, project management, and success planning
- Track key metrics to identify opportunities and mitigate risks
- Deeply understand the product to guide partners and align our solutions with their business goals, addressing pain points and ensuring high satisfaction
- Collaborate with internal teams to provide top-tier service, acting as the voice of the customer and closing the loop on feedback and request
Our take
Monta is an EV charging company that is building ways to make it easier to charge EVs from wherever you are. In order to do so, the company is working to digitise the EV charging ecosystem via a charging management platform.
Transforming mobility is a leading global effort towards a greener society and European cities are rapidly seeing the uptake of electric vehicles. In spite of this, there is a dearth of EV charging points, and Monta is trying to rectify this issue through its unique all-in-one EV charging platform, which makes charging vehicles simple and seamless, thereby increasing the adoption of a more sustainable method of transport.
Monta has invested its efforts toward opening up new markets, specifically North America, whilst consolidating its market position in Scandinavia, the UK, and Germany, as well as creating transparency within the electricity market and continuing to fund digitising the power grid infrastructure. Recent funding invest further in R&D alongside expanding its partner network.
Freddie
Company Specialist at Welcome to the Jungle
Insights
53% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jan 2024
$92.8m
SERIES B
Sep 2022
$34.8m
SERIES A
Total funding: $150.8m
Company benefits
- Flexible work set-up - Have your preferred workspace and work schedule to fit your needs. We give you the flexibility to choose
- Parental leave - You will get paid leave in connection with pregnancy, childbirth, and adoption whenever the time arrives
- We invest in you - We support Monteers with time and resources to attend conferences, start courses and even work on their own projects
- Travel to HQ 3 times a year - Everyone gets the chance to get together in Copenhagen 3 times a year - for our annual summer party, Christmas lunch, and one more surprise
- Monta’s own EVs - We want our Monteers to have the same experience we worked so hard to build. So, we have 2 available EVs in our HQ
- Pension & Health care plan - We want to take care of you now and until your career is over so we offer a pension and health care plan
- Sports & care - Everyone in our offices can enjoy deals with different fitness facilities and there are sponsoring options for remote workers as well
- CO2 offsetting - Starting in 2022, we offset 16 tons of CO2 for current and soon-to-be Monteers
- Gamified office - A joyful and entertaining working space could make all the difference between a person doing okay or thriving at work
Company HQ
Østerbro, Copenhagen
Leadership
Casper H Rasmussen
(Co-Founder & CEO/CTO)Previously served as Group CTO for Monstar Lab, Technical Assistant for B&O Service Centre, and IT Consultant for Accenture.
Anders Pedersen
(Co-Founder, Executive Vice President)Previously served as Project Manager and Developer for Greener Pastures, Digital Projects and Process Manager for Molamil, and Digital Production Manager for Nodes.
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