Operations Systems Specialist, FISPAN
Co-op
Compensation: $3,000-$4,000/month + potential semi-annual bonus plan
ERP banking platform
Be an early applicant
ERP banking platform
101-200 employees
Be an early applicant
Compensation: $3,000-$4,000/month + potential semi-annual bonus plan
101-200 employees
Company mission
FISPAN's mission is to help banks easily connect with their corporate clients.
Role
Who you are
- An interest in or basic experience to automation tools such as Zapier, Make.com or N8N
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Basic understanding of APIs, data mapping, JSON, or light scripting (like JavaScript/Node.js)
- Familiarity with technology tools and an eagerness to learn and adapt to new technologies
- Attention to detail in maintaining accurate records and documentation
- Ability to handle confidential information with discretion
- Someone who is wanting to make an opportunity their own
What the job involves
- Technology and Automation:
- Analyze data on workflows to ensure effective operation of automated customer service components
- Assist in designing, building, testing, and maintaining automations
- Evaluate the functionality of internal and external-facing technologies, including knowledge bases, chatbot functionality, messenger requests, etc
- Contribute to the design, building, and maintenance of technology tools within the customer service department
- Service Tool Management:
- Providing support to operations teams as they pertain to our service tools
- Support the scoping and implementation of solutions to efficiency problems related to our servicing operations
- Manage processes changes related to projects aimed at improving and streamlining service operations' processes
- Documentation:
- Creating and maintaining documentation, including standard operating procedures (SOPs), for both service and technology processes
- Create documentation related to the management of our servicing tools for business continuity purposes
Our take
Small/medium-sized businesses (SMBs) have come under heightened operational pressure over recent years. It’s no help that this group has historically been radically underserved by legacy banks, but now the tide is turning: many banking institutions are doubling down on improving the quality and efficiency of their commercial banking solutions, and software company FISPAN is helping them get there.
FISPAN helps companies embed their commercial banking services into the existing ERP or accounting software used by their customers to run businesses. It’s a great way for banks to outsource the level of innovation required to keep up with commercial client demand - and, therefore, a great way of competing with the more agile neobanks, who are siphoning off legacy banking clients in substantial numbers.
FISPAN’s astute positioning has made its platform increasingly attractive for banks under pressure to keep up with the breakneck pace of change in fintech. It’s taking advantage of it too, with plans to expand to the lucrative European and Asian Pacific banking markets, and accelerated product development fuelled by 2025's Series B round of funding.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-31% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jun 2025
$30m
SERIES B
Sep 2023
$2m
SERIES A
Total funding: $70m
Company benefits
- 4-Week Vacation
- Health & Wellness Coverage
- 100% Parental Leave Top-Up
- Downtown Vancouver Offices & Amenities including fitness centre
- Daily Coffee Runs & Weekly Team Lunches
- MacBook / Apple equipment
Company HQ
Coal Harbour, Vancouver, BC
Leadership
Clayton Weir
(Co-Founder)Previously worked as a Senior Analyst and then Head of Growth at BC Tech. Underwent a Teaching Team entrepreneurship with the University of British Columbia, and spent over 5 years on the board of car-sharing co-operative Modo.
Lisa Shields
(Founder & CEO)Held senior software engineering roles at MacDonald Dettwiler and Environmental Criminology Research Inc., before moving on to found and serve as CEO/Director of gig economy global payments company Hyperwallet. They are a committee member for FinPay Canada, and on the Board of Directors for Thinkific.
Valery Novikov
(Co-Founder & CTO)Held a number of senior software roles at Netcracker Technology, before moving on to found NV Trading. Alongside work at FISPAN, they work as an Instructor at UBC Sauder School of Business.
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