IT Systems Lead, Steno

• We’re looking for a seasoned IT infrastructure leader who thrives in a fast-moving, fully remote environment
• If you're a hands-on technologist who can zoom out to think strategically and zoom in to execute flawlessly, this role is for you
• You're equally comfortable whiteboarding a solution with leadership as you are rolling up your sleeves to implement it
• You bring deep expertise across endpoint management, cloud SaaS, networking, and identity technologies — and you know how to translate that knowledge into scalable, enterprise-grade solutions
• Most of all, you're driven by the challenge of maturing IT infrastructure from the ground up, and you take pride in being the person your team and cross-functional partners can always count on
• If you’re looking for a company that offers support, guidance, an abundance of killer giphys, and unlimited potential to grow into your best self, you can bet we’d love to have you too
• You have 7+ years in IT infrastructure or systems engineering, with 3+ years leading and delivering enterprise-scale technical projects such as endpoint, network, or identity rollouts
• You have deep hands-on experience managing macOS and Windows endpoints in an enterprise environment (500+ devices), including proficiency with MDM platforms like Jamf, Kandji, or Intune
• You have strong working knowledge of modern authentication protocols (SAML, OAuth 2.0, OIDC, SCIM) and hands-on experience with SSO and identity providers like Okta, Azure AD/Entra ID, or Google Workspace
• You understand MFA technologies, conditional access policies, and zero trust identity concepts including device trust, posture assessment, and least-privilege access models
• You have a solid grasp of cloud networking fundamentals — VPNs, DNS, DHCP, firewalls, and network segmentation across cloud-native and hybrid environments
• You've collaborated with security teams on infrastructure controls and understand how to translate risk into actionable IT projects
• You can manage and deliver coordinated technical rollouts across a large distributed organization — not just IC work, but changes affecting hundreds of users
• You write clearly and thoroughly — architecture docs, implementation plans, and post-mortems are second nature to you
• You thrive in an async, documentation-first culture and can drive projects forward without relying on constant meetings
• You're self-directed, can juggle multiple concurrent projects, and reprioritize with ease as organizational needs shift

Desirable

• We’re looking for an IT System Lead to join our winning team, which is revolutionizing the court reporting industry every single day. We’re a diverse team from all over the country (and beyond) and we’re crazy about redefining the boundaries of an outdated industry
• In this role, you will be responsible for driving enterprise IT maturation across Steno's remotely distributed organization
• You'll own SaaS application management, lead technical infrastructure projects, and serve as a primary hands-on resource for the IT team and a peer resource to the security team
• From translating business requirements into well-defined IT projects to executing enterprise-grade solutions at scale - this role sits at the intersection of strategy and implementation
• Own the technical planning, architecture, and delivery of cross-organizational IT infrastructure projects from scoping through implementation and post-change documentation
• Lead zero trust initiatives across networking and authentication — including vendor evaluation, architecture design, rollout planning, and end-user migration
• Drive endpoint automation and MDM maturation, including OS patching, software deployment, and compliance enforcement across Mac and Windows fleets
• Partner with the security team on user authentication controls including SSO, MFA enforcement, conditional access policies, and passwordless authentication strategies
• Establish and enforce enterprise IT standards for endpoint configuration, network access, application deployment, and change management
• Own technical vendor relationships and serve as the escalation point for complex issues beyond Tier 2 capabilities
• Design and implement monitoring, alerting, and reporting for infrastructure health across endpoints, network services, and core SaaS platforms
• Evaluate emerging technologies and present build/buy/partner recommendations to the CISO and Director of IT with clear business cases
• Mentor IT Analysts on technical depth, troubleshooting methodology, and enterprise-scale thinking — helping them grow from reactive support into proactive infrastructure work
• Model and reinforce documentation-first practices across the team, including architecture diagrams, runbooks, change management records, and post-implementation reviews
• Collaborate with the GRC team to support compliance requirements with infrastructure dependencies such as endpoint encryption, access logging, and data residency
• Engage with business stakeholders to understand technology needs and translate them into actionable infrastructure solutions
• Our Tech Team is a small, highly reliable, constantly innovative team. It is composed of Engineering, QA, Design, Product, and IT & Security
• Our IT and Security team includes people from all levels of seniority and with a variety of backgrounds. We're also humble, and each individual recognizes that no one or one system is perfect; we see errors as an opportunity for improvement!

• Applicants should receive a confirmation email immediately after applying. If you haven’t received it, check your email spam folder and approve the sender address to ensure receipt of future communications
• ​​Steno uses AI-assisted tools to help review applications and identify candidates whose experience aligns with the role
• All hiring decisions are made by our People team, and a member of our team will personally reach out to candidates selected to move forward in the process