Account Manager, Observe.AI
$129-165k
Contact center software
Open for applications
Contact center software
201-500 employees
Open for applications
$129-165k
201-500 employees
Company mission
To enable brands to enhance their customer experience, with the power of contact center AI.
Role
Who you are
- 5+ years of Account Management in SaaS or the CX space
- Background selling in the Contact Center space
- Proven track record of meeting or exceeding revenue growth goals for a high-growth SaaS company with multiple technology products
- You sell with integrity; delivering only solutions of true client value (proven in your client growth and client impact)
- Take pride in co-building the frameworks that make customer retention and growth efforts smart, coordinated and scalable
- Solution selling experience; preferably to existing accounts
- Ability to effectively interface with C-Level executives; recognizing the lens and motives of each stakeholder with the ability to actively listen and adapt communications accordingly
- You see contribution to culture and holistic impact as core to your professional success
What the job involves
- Become a core player in Observe’s growth engine. You’ll utilize a consultative sales approach and effectively align client goals with Observe.AI solutions
- Observe.AI’s best-in-class CS function is establishing the Account Management arm to empower Customer Success Managers to focus exclusively on maximizing client value and adoption of existing solutions
- The Account Management division works in close partnership with dedicated Customer Success Managers
- You’ll be focused on customer expansion via Observe.ai’s existing and future innovations
- Expect to be a core contributor to the internal processes and cross-functional collaborations that make this Customer Success function a powerhouse
- Build the necessary rapport and credibility with executives (internal and client stakeholders)
- Partner with Customer Success, Sales Engineers, and Product for continuous feedback loops that drive measurable growth and product impact
- Operate in ambiguity as the new Account Management division builds the blueprint for growth ahead
- Build targeted and tactful account growth plans that result in clear RO
Our take
Being stuck on the phone to customer service can be time-consuming and frustrating. Observe.AI aims to improve the experience with its Intelligent Workforce Platform. This transforms contact centers through AI by automating tasks and form filling, helping people find more information quicker.
Unconventionally, the company gained its footing by going directly to the call centres themselves, rather than the businesses they serve - providing valued call optimization tools to improve operatives' performance. It also supplies an analysis engine for cross-channel customer interactions, which enables users to find new revenue opportunities, employ effective coaching and improve quality assurance.
Observe.AI has raised huge amounts of funding, demonstrating the high levels of confidence in its market position and performance. A major technological and commercial partnership with Zoom, alongside the growing trend in businesses prioritising customer interactions, bodes well for the company's future.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
3% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Apr 2022
$125m
SERIES C
Sep 2020
$54m
SERIES B
Total funding: $223.2m
Company benefits
- Excellent medical, dental, and vision insurance options
- Flexible PTO
- Generous holiday (federal and wellness) recognition and parental leave policies
- 401K plan to save for your future
- Remote benefits including a daily meal stipend, WFH stipend, mobile & internet stipend to set you up for success in this remote environment
- Learning & Development fund to support you in your continuing education journey and professional development
- Fun events to build culture across the organization
Company HQ
Redwood Shores, Redwood City, CA
Leadership
Swapnil Jain
(Co-Founder & CEO)Previously completed an internship in Software Engineering at Google and worked at Twitter for 3 years, first as Senior Software Engineer and then as Technical Team Lead.
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