Customer Success Manager, Tenable
More information about location
2 days a week in office (Staines, London)
Cybersecurity & exposure management
Be an early applicant
Cybersecurity & exposure management
1001+ employees
Be an early applicant
More information about location
2 days a week in office (Staines, London)
1001+ employees
Company mission
To empower organizations to understand and reduce cyber risk.
Role
Who you are
- BA/BS degree or equivalent work experience, with 5+ years in customer-facing roles, including 3+ years in account management, sales, or similar positions focused on customer retention, growth, and engagement
- Proven experience working with SaaS (Software as a Service) or subscription-based solutions, including driving adoption and delivering measurable customer outcomes
- Strong relationship management skills with the ability to serve as a trusted advisor, uncover customer goals, and align solutions to business objectives
- Demonstrated success in meeting or exceeding renewal and expansion targets while maintaining high customer satisfaction
- Analytical mindset with experience leveraging customer data and insights to proactively address challenges and improve adoption
- Exceptional verbal and written communication skills, with the ability to effectively collaborate cross-functionally and influence internal and external stakeholders
- Proficiency with tools such as Salesforce.com and Google Suite, with the ability to quickly adapt to new systems and processes
- Strong organizational skills with the ability to prioritize, multitask, and thrive in a fast-paced, revenue-driven environment
- Familiarity with customer success methodologies and best practices for driving customer satisfaction, adoption, and retention
- Ability to sit and work at a computer for extended periods
What the job involves
- The Customer Success Manager executes foundational customer success strategies to ensure customer satisfaction, drive product adoption, and help customers achieve their business goals
- This role focuses on building and maintaining strong customer relationships, providing proactive support, and driving measurable outcomes such as improved customer health, retention, expansion and satisfaction
- Leveraging a strong understanding of Tenable’s product suite, the Customer Success Manager delivers value-driven solutions, articulates product benefits, and ensures successful adoption and utilization
- Build and nurture trusted advisor relationships with assigned customers, ensuring solutions deliver measurable value and align with their business objectives
- Lead customers through the onboarding process, creating a seamless and impactful experience that sets the foundation for long-term success
- Meet or exceed renewal and expansion targets by fostering customer loyalty and satisfaction through proactive engagement and relationship management
- Monitor customer health metrics and adoption trends, leveraging data insights to proactively address risks and implement tailored strategies that enhance product utilization and value realization
- Conduct discovery conversations to identify customer goals, pain points, and success criteria, ensuring solutions align with their unique needs
- Develop and maintain a strong foundational understanding of Tenable’s product suite, including its core features and benefits, to effectively articulate value and drive adoption for customers
- Collaborate cross-functionally with internal teams (e.g., Territory Managers, Sales Engineers) to address customer needs and identify upsell opportunities
- Serve as the primary point of contact for account escalations, managing resolutions to ensure positive customer outcomes
- Determine the most effective strategies to engage customers and ensure retention, satisfaction, and successful renewals and expansion
- Evaluate and prioritize upsell and cross-sell opportunities, collaborating with internal teams to align with customer goals and timing
- Decide on the appropriate actions to address risks and adoption challenges based on customer health metrics, including when to escalate issues
- Determine when and how to escalate complex issues or risks to internal stakeholders to ensure timely resolution
Salary benchmarks
Our take
Tenable is a cybersecurity company delivering a comprehensive suite of products for cloud security, vulnerability management, identity exposure and more. It provides these through its exposure management platform, "Tenable One", which is designed to anticipate attacks and reduce cyber risk.
As cyber-attacks get more sophisticated, businesses need a range of tools to proactively combat threats. By providing all these tools in one place, Tenable solidifies itself as a strong option in the market. This is reflected in it winning a number of industry recognitions.
One of the company's latest moves was to acquire Eureka Security, which has enabled it to add data security posture management to its offering. If it continues to broaden its platform and meet the changing cybersecurity needs of its clients, then Tenable should remain on the path to success.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (2 rounds)
Nov 2015
$250m
SERIES B
Sep 2012
$50m
SERIES A
Total funding: $300m
Company benefits
- Health: We are committed to our work, our customers, our colleagues and our communities. We speak candidly and always do the right thing
- Work/Life Balance: We are committed to our work, our customers, our colleagues and our communities. We speak candidly and always do the right thing
- Financial Savings and Security: Retirement plans, employee stock purchase plans (ESPP), equity incentives, life and disability insurance
- Professional Development: Customizable opportunities, including learning courses, mentorship, leadership programs and tuition reimbursement
Company values
- One Tenable: We work together and we win together. We are all part of one Tenable team — employees, customers, partners and other stakeholders
- Deliver Results: We set high goals, take bold risks, measure honestly and deliver results that exceed expectations
- What We Do Matters: The work we do makes a difference in this world
- We Care: We are committed to our work, our customers, our colleagues and our communities. We speak candidly and always do the right thing
Company HQ
Town Center, Columbia, MD
Articles
Leadership
Jack Huffard
(Co-Founder)Former COO and President of Tenable, they now serve as a Board Member. They are also a Board Member of Norfolk Southern Corporation, Chair of the Board of Directors at Immersive Labs and Exec Chairman of the Board of Directors at Strivacity.
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