Implementation Manager Team Lead, Onaroll
$110-120k
OTE
On-target earnings are broken into a split of base pay and commission + Equity in the form of Incentive Stock Options
Employee rewards app for shift workers
Job no longer available
Employee rewards app for shift workers
21-100 employees
Job no longer available
$110-120k
OTE
On-target earnings are broken into a split of base pay and commission + Equity in the form of Incentive Stock Options
21-100 employees
Company mission
Onaroll is on a mission to celebrate shift workers.
Role
Who you are
- Experienced Leader: 5+ years of onboarding or implementation management experience, including at least 2+ years in a team lead or managerial role. Proven ability to lead and inspire high-performing teams
- Process-Driven Innovator: Highly process-oriented with a strong track record of developing and scaling implementation processes to deliver outstanding customer experiences
- Shift Work Advocate: Previous experience as a shift worker or a deep understanding of the unique challenges and rewards associated with shift work
- Empathetic Communicator: Excellent interpersonal skills with the ability to listen, empathize, and communicate effectively. Strong written and verbal communication and presentation skills
- Proactive Problem-Solver: Skilled at identifying potential problems or areas for improvement and addressing them proactively to mitigate impacts on the team or clients
- Collaborative Mindset: A team player who excels in a cross-functional environment and thrives on building partnerships with internal and external stakeholders
- Partnership Builder: Demonstrated experience in developing and managing strategic partnerships, with a keen ability to identify and leverage partner synergies for mutual benefit
What the job involves
- As one of our earliest implementation hires, you'll directly impact Onaroll's mission to celebrate shift workers
- Every day, you'll come to work ready to surprise and delight shift workers, helping re-enforce the value of their work and rewarding them for their excellence
- We are seeking a highly process-oriented Implementation Manager responsible for leading both our Customers and their Team Members through the onboarding experience, ensuring they quickly see value during the implementation journey
- You are comfortable running multiple implementation initiatives, blending relationship management with the ability to define, execute and scale processes
- Leadership & Team Management: Manage and mentor a team of Implementation Managers, fostering their professional growth and ensuring they deliver exceptional implementation experiences
- Strategically assign team members to customer projects, balancing workloads and aligning skills with customer needs to guarantee efficient and effective onboarding
- Establish clear objectives, conduct regular performance evaluations, and provide feedback and coaching to help team members achieve their goals and develop their careers
- Strategic Implementation Oversight: Lead complex or high-impact implementation projects, serving as the primary point of contact for critical issues and ensuring timely, high-quality project completion
- Become a trusted expert on Onaroll’s platform and solutions
- Guide clients through successful deployments and optimize their use of our products
- Address and resolve complex technical issues during the implementation phase, utilizing your deep product knowledge and analytical abilities
- Process Development: Continuously seek and implement improvements to accelerate and enhance the onboarding process
- Develop and maintain documentation, tools, and resources that support internal teams and improve client experiences
- Drive the adoption of best practices in implementation and client success, working closely with Growth and Product teams to refine and improve onboarding strategies
- Cross-functional Collaboration: Act as the customer's advocate, influencing product strategy and priorities to boost adoption and retention, and overall business direction
- Collaborate across functions to address customer issues and achieve mutual objectives
- Create and maintain internal documentation and resources to support various teams
Our take
Shift workers are the engine of our economy, powering restaurants, call centers, factories, and more. But they switch jobs every few months, creating instability in their lives and costing employers thousands each time.
Onaroll makes these jobs sticky with an employee rewards app. Employers can define success however they wish, with shift workers earning points for hitting milestones that align to these goals. After earning enough points, employees can earn motivating rewards.
The startup’s platform delivers value to employers through its ability to motivate shift workers. To that end the startup is looking to find new ways to gamify work and deliver productivity improvements. The more it can do this, the easier it will be to secure further customers.
The company is seeking growth at a relatively unstable time with many workers are leaving their jobs in greater numbers than ever before. Employee loyalty has also never been more important, providing great tailwinds for Onaroll.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
Sep 2022
$12m
SERIES A
Jul 2021
$6m
SEED
Total funding: $20m
Company benefits
- 100% coverage for high quality health, vision, and dental insurance
- Unlimited vacation
- Monthly Fitness Stipend
- Home Office Stipend
- Company-sponsored 401K
- A beautiful office (if that's your thing) with unparalleled views of Grand Central Station
- An energetic and motivated team based in New York, with the challenging, fun, and fulfilling opportunity to celebrate shift workers
Company HQ
Civic Center, New York, NY
Leadership
Peter Ginsberg
(CEO)Formerly part of the innovation department, Siren Ideas, for Starbucks. Before that, worked in operations for Eat JUST. Also worked as. project Manager for Quirky.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job