Databases Cloud Support Engineer, Amazon
Spanish Speaker
The largest online retailer and technology provider
Open for applications
The largest online retailer and technology provider
1001+ employees
Open for applications
1001+ employees
Company mission
Amazon aims to be Earth’s most customer centric company. Their mission is to continually raise the bar of the customer experience by using the internet and technology to help consumers find, discover and buy anything, and empower businesses and content creators to maximise their success.
Role
Who you are
- You like to use the latest cloud computing technologies
- You have an interest in helping customers understand application architectures and integration approaches
- Familiar with best practices for applications, servers and networks
- You want to be part of a customer facing technology team helping to ensure the success of Amazon Web Services (AWS) as a leading technology organization?
- Ability to communicate effectively in English and Spanish (written and spoken)
- Good Knowledge/experience in administration and troubleshooting and basic OS and Networking database related issues
- Knowledge in Database engines: MySQL/Oracle/PostgreSQL/MariaDB /SQL Server/Amazon Aurora, database installation process, database clients, Database engine agnostic fundamentals, HA & DR topologies for databases, database migrations
- Experience performing basic optimization of database
Desirable
- 2 to 4 years of relevant experience
- Knowledge/experience in Database troubleshooting and performance tuning, setting up monitoring/alarming for production DB environments, Database migration and ETL knowledge/experience
- Experience with NoSQL technologies like DynamoDB, Redis, MongoDB, Cassandra or Riak and Database migration and ETL
What the job involves
- As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications
- As a Cloud Support Engineer, you will act as the ‘Cloud Ambassador’ across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment
- AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector
- The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success
- Support also partners with a global list of customers that are building mission-critical applications on top of AWS services
- Learn and use groundbreaking technologies
- Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs
- Interact with leading engineers around the world
- Partner with Amazon Web Services teams to help reproduce and resolve customer issues
- Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services
- Drive customer communication during critical events
- Drive projects that improve support-related processes and our customers’ technical support experience
- Write tutorials, how-to videos, and other technical articles for the developer community
- Work on critical, highly complex customer problems that may span multiple AWS services
- Work with Amazon's database technologies like Amazon Aurora, DocumentDB, Timestream, Database Migration Services
- A day in the life
- First and foremost this is a customer support role – in The Cloud
- On a typical day, a Support Engineer will be primarily responsible for solving customer’s cases through a variety of customer contact channels which include telephone, email, and web/live chat
- You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue
- Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives
- Career development: We promote advancement opportunities across the organization to help you meet your career goals
- Training: We have training programs to help you develop the skills required to be successful in your role
- As we operate on a follow-the-sun model, with Premium Support sites located globally, there is no after hours on-call or mandated overtime in this role
Our take
Amazon is the world's largest online retailer, and is well-known for its disruption of well-established industries. The company is present in numerous verticals, including cloud computing with Amazon Web Services, AI with its range of Alexa devices and a global marketplace more commonly referred to as 'the everything store'. Acquisitions include Ring, Twitch, Whole Foods Market, and IMDb.
More recently, Amazon has been focused on leading the "third wave in digital advertising". Many businesses are now shifting ad dollars to retailers, which before would have been spent with online media platforms. Amazon's seen great success in the space, with its revenue from advertising now higher than its Amazon Prime membership scheme, audiobooks and digital music combined. This growth is particularly impressive considering its digital ad rivals (like Snap, Alphabet, and Meta) have suffered declines due to wider macroeconomic factors and Apple's iOS privacy changes.
Despite its dominant market position, Amazon will continue to be challenged over the next decade, including sustaining AWS's cloud dominance in the face of Google and Microsoft. On top of this, the company's e-commerce division is facing profitability problems despite its 2023 post-IPO debt funding of 8 billion. It will need to find new ways to stay above their competitors.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Employees have opportunities to own Amazon stock, participate in 401(k) plans with company match, and enroll in paid life and accident insurance
- Financial counseling and estate planning services are also available, plus paid short-term and long-term disability if needed
- Medical, dental, and vision coverage to all our regular full-time employees, regardless of their level, tenure, or position
- Amazon employees have free access to a network of more than 2 million caregivers, including nannies, babysitters and special-needs caretakers
- Employees receive discounts on certain day care centers, and Amazon provides a variety of free resources for parents of children with autism, ADHD and developmental disabilities
- Adoption assistance for qualified domestic and international adoption expenses including attorney fees, court costs, and travel
- Leave Share program allows employees to give six weeks of paid parental leave to a spouse or partner who isn’t eligible for parental leave from their employer
Company values
- Customer obsession rather than competitor focus
- Passion for invention
- Commitment to operational excellence
- Long-term thinking
Company HQ
South Lake Union, Seattle, WA
Articles
Leadership
Jeff Bezos
(Founder & Executive Chairman)Jeff is an American business magnate, media proprietor, and investor. As well as founding Amazon, Jeff founded Blue Origin, an aerospace manufacturer and sub-orbital spaceflight services company and also owns The Washington Post.
Andy Jassy
(President & CEO)Joined Amazon as a Marketing Manager in 1997. Developed AWS with Jeff Bezos, and became CEO of Amazon in 2021.
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