Site Reliability Engineer, ServiceNow
Night Shift
Cloud-based digital workflows for enterprises
Be an early applicant
Cloud-based digital workflows for enterprises
1001+ employees
Be an early applicant
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
- Degree in computer science / engineering or equivalent
- Minimum of 2 years of IT operations experience
- Basic Knowledge of ITIL driven IT Operations – Incident, Problem & Change Management
- Experience working well in a team environment while also being able to work productively while unsupervised
- Strong personal commitment to quality and customer service
- Excellent written and verbal communication skills with the ability to clearly articulate solutions to technical problems
- Excellent time management skills
- Demonstrated ability to troubleshoot difficult technical issues
- Experience working on Unix/Linux environment
- Basic understanding of Networking skills, IP addressing and routing
- Ability to work 4 days (10hours nightshift mostly Wed- Sat)
Desirable
- Experience TCP/IP, Networking knowledge
- Experience with Splunk
- Familiarity with Configuration Management tools like Ansible and Puppet
- Working knowledge of the components in a web applications stack
- Experience diagnosing performance degradation (e.g. explain plans, database tuning)
- Understanding of relational databases (e.g. MySQL, Oracle, Postgres)
- Familiarity with one (or more) scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell)
- Familiarity with monitoring of large and scalable systems, applications and networks
What the job involves
- The Site Reliability Engineer (SRE) will be responsible for managing and resolving the most challenging issues for the ServiceNow SRE team focusing on instance performance, reliability and availability
- The successful candidate will be able to quickly gain an understanding of the ServiceNow platform. This is a technical role and requires strong trouble shooting skills as well as strong technical skill
- This is a nightshift role based anywhere within the republic of Ireland
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company HQ
Santa Clara, CA
Leadership
Fred Luddy
(Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
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