Customer Application Specialist, Sirona Medical
$80-90k
+ Equity
Cloud-based workspace platform for radiologists
Job no longer available
Cloud-based workspace platform for radiologists
21-100 employees
Job no longer available
$80-90k
+ Equity
21-100 employees
Company mission
To empower radiologists to make faster, more accurate diagnoses that benefit all of us.
Role
Who you are
- Proven experience in leading Customer Care/Call center environments, particularly within the realm of radiology and PACS administration
- Background in medicine and adeptness in troubleshooting with medical professionals, ideally radiologists
- Minimum of 3 years of experience in level I or higher troubleshooting roles within a call center or support center setting
- Proficiency with Zendesk or G-suite; experience with SaaS platforms preferred
- Previous exposure to startup environments is advantageous, showcasing adaptability and a proactive mindset
What the job involves
- As a Sirona Customer Application Specialist, you will play a pivotal role in delivering unparalleled assistance to our users, embodying the values and vision of our Customer Support team
- Your primary focus will be on promptly addressing and resolving customer inquiries, leveraging a collaborative and efficient approach
- Additionally, you will have the opportunity to streamline workflow processes, contributing to the scalability and effectiveness of our team
- Proactively respond to client issues and maintain active monitoring of client sites
- Expedite resolution of requests in accordance with our Standard Operating Procedures and Service Level Agreements, collaborating cross-functionally as needed
- Thoroughly document all incidents within our ticketing system, ensuring accuracy and completeness
- Escalate unresolved issues to the appropriate internal channels for swift resolution
- Adhere to monitoring, alerting, and security procedures to safeguard client data and uphold operational integrity
- Analyze and troubleshoot network performance metrics, identifying areas for improvement and optimization
- Collaborate with engineering and product development teams to address and resolve software-related issues effectively
Our take
Radiology and medical imaging - which accounts for a massive amount of all medical data - has been relying on legacy techs for decades, with fragmented software and applications piled on top of each other without integration. Sirona intends to revolutionize tech for radiology, with its all-in-one AI-enabled OS platform.
It boasts everything a radiologist needs in one place - such as a worklist, viewer, reporter, and PACS archive - as well as being cloud-based and having AI integration for quicker measurements enabling quicker diagnosis. There are a few other features, but in effect it optimizes the workflow from beginning to end.
The company has attracted positive attention, and within three years of launch, it managed to claim 3% of the US market. AI-assisted radiology has been talked about for a while now, and has never quite caught on, but Sirona’s model could well be the answer, seeing as it has secured impressive funding and has been used on over 1.5 million cases.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 4 rounds)
Nov 2024
$42m
SERIES C
Nov 2021
$40m
SERIES B
Total funding: $104.5m
Company benefits
- Stock Options
- Unlimited Paid Time Off (PTO)
- Medical / Dental / Vision / Life Insurance
- 401K Matching
- Best-in-Class Productivity Tools
- Flexible Work Schedules
- Career Development
Company HQ
Financial District, San Francisco, CA
Leadership
Cameron Andrews
(Founder & President)Former Associate at Lux Capital, and ML Researcher at Stanford University.
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