Client Success Lead, Affirm
Travel and Ticket Marketplaces
$110-175k
OTE
Salary dependent on location
More information about location
POS installment loans
Be an early applicant
POS installment loans
1001+ employees
Be an early applicant
$110-175k
OTE
Salary dependent on location
More information about location
1001+ employees
Company mission
To deliver honest and transparent financial products that improve users' lives.
Role
Who you are
- Bachelor’s degree with at least 5-7 years of enterprise customer-facing experience
- Online ticket marketplaces and/or online travel industry experience and expertise a plus
- Knowledge of e-commerce preferred
- Excellent relationship management skills, with the ability to influence outcomes and navigate large, complex merchant organizations
- Excellent presentation and data organization skills. Proficiency in Google Workspace (e.g. Gmail, Docs, Sheets, Slides, Drive)
- Experience in managing cross-functional projects with a high attention to detail
- Strong written and verbal communication skills
- Excellent problem-solving and analytical abilities
- Previous new business sales experience is a plus (not required)
What the job involves
- In this role, you will work with some of our largest online ticket marketplaces and travel partners to set the strategic direction of their programs, build internal advocacy and understanding of the Affirm platform, and implement initiatives that will expand usage of Affirm within their channels
- The Client Success position is a high-profile, customer-facing role requiring outstanding relationship management and program management skills
- This person will report to the Director, Client Success
- Lead and co-manage a portfolio of key accounts to develop long-term business relationships
- Implement a proactive client management strategy to encourage retention and growth with our merchant partners
- Analyze merchant performance and recommend programs to drive revenue growth and deliver a measurable return on investment
- Promote marketing best practices and optimization strategies with our merchant partners
- Track and proactively share insights with internal and external stakeholders to build industry expertise and drive innovative strategy
- Collaborate cross-functionally across our Analytics, Credit, Technical, Marketing, and Product teams to improve the Affirm offering for our merchants
Our take
Affirm offers point-of-sale loans to consumers, working with merchants like Shopify, KAYAK, and Walmart. Buy now, pay later transactions have grown in popularity in recent years, and this business is tapping into the market with a totally different approach to credit - by delivering the Affirm card, the first US debit card with the option to pay-over-time.
Boating over 15 million customers and 245,000+ merchants, the company offers flexible payback options, ranging from 3 to 36 months. The interest rates run between 0% and 30%, so, while they are not necessarily the cheapest option, Affirm prides itself on having no fees for late payments, no hidden charges, and total transparency about what people will pay before they take out a loan.
Affirm collects payments from the customers and pays the merchants directly, shouldering the risk itself. The company has boosted its market share, expanding its availability beyond the US to include most of Canada, and continues to launch new features and create new partnerships towards bettering its offering.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
-11% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Sep 2020
$500m
SERIES G
Apr 2019
$300m
SERIES F
Total funding: $1.1bn
Company benefits
- Spending wallets
- Supportive communities
- Remote-first workforce
- Generous time off
- Health benefits
- Mental healthcare
- Birth and non-birth parents get 18 weeks’ paid leave. Plus, a 4-week return-to-work transition program, at full base pay
- We have a simple, flexible, and transparent remote-first compensation structure so you can make the best decisions for yourself and your family
- We offer 24 company-wide paid days off—which help our teams collectively pause to recharge
- Learning & development
Company values
- People Come First
- No Fine Print
- It's On Us
- Simpler is Better
- Push the Envelope
Company HQ
Chinatown, San Francisco, CA
Articles
Leadership
Max Levchin
(CEO)Has founded/co-founded numerous companies, holding various executive positions at each, including Paypal, Slide, Glow, HVF Labs, and SciFi VC. Also worked at large brands including Google, Yelp, Yahoo, and Evernote.
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