Account Manager, Sine Digital
UK Venues
Salary not provided
Junior and Mid level
London
Performance marketing agency
Be an early applicant
Performance marketing agency
21-100 employees
B2BMarketingEntertainmentEvents
Be an early applicant
Salary not provided
Junior and Mid level
London
21-100 employees
B2BMarketingEntertainmentEvents
Company mission
To be the global leading performance marketing agency for entertainment and sports, powered by our exceptional people and data science.
Role
Who you are
- This role is ideal for someone with 2–4 years' experience in account management, project coordination, marketing, or client services who enjoys building strong relationships, managing multiple moving priorities, and bringing operational excellence to complex projects
- 2–4 years' experience in account management, client services, project coordination, marketing, or a similar client-facing role
- Experience managing multiple projects, timelines, stakeholders, and priorities simultaneously
- Experience maintaining budgets, trackers, reporting, or commercial documentation
- Experience working with clients or stakeholders in a fast-paced environment
- Experience within theatre, live entertainment, cultural organisations, agencies, or related sectors is advantageous but not essential
- Exceptional organisational skills and strong attention to detail
- Highly proactive, with the ability to anticipate issues and keep projects moving forward
- Strong written and verbal communication skills
- Excellent stakeholder management and relationship-building abilities
- Commercially aware, with confidence working with budgets and financial documentation
- Comfortable managing multiple priorities and deadlines simultaneously
- A collaborative team player who enjoys working across different teams and disciplines
- Curious, adaptable, and eager to learn
- Passionate about live entertainment, culture, and audience engagement
What the job involves
- We are seeking a highly organised and proactive Account Manager who is passionate about theatre, live entertainment, and cultural institutions
- This role supports a portfolio of venue and cultural clients, acting as a central point of coordination between clients and SINE's specialist teams
- Success in this role comes from bringing structure, clarity, and momentum to client relationships, ensuring campaigns, projects, budgets, and deliverables are planned effectively and executed smoothly
- The Account Manager plays a pivotal role in managing day-to-day client communications, coordinating campaign delivery, maintaining accurate commercial documentation, and ensuring all stakeholders remain aligned throughout the campaign lifecycle
- Working closely with Account Directors and internal specialist teams, you will help turn strategic plans into clear actions, maintain visibility across multiple concurrent projects, and ensure deadlines, budgets, and deliverables remain on track
- A key part of the role is developing a deep understanding of each client's business objectives, commercial priorities, audience behaviours, and seasonal planning cycles. You'll support proactive planning around key moments including season launches, membership campaigns, fundraising initiatives, priority productions, and major on-sales
- Act as the day-to-day contact for a portfolio of venue and cultural clients, supporting Account Directors across wider account relationships
- Build strong relationships with client stakeholders and develop a deep understanding of each organisation's priorities, commercial objectives, and planning cycles
- Respond promptly and professionally to client communications, ensuring clear follow-up and ownership of actions
- Support client meetings, reporting sessions, QBRs, campaign reviews, and presentations
- Track client feedback, approvals, actions, and priorities to ensure projects progress smoothly
- Support Account Directors in identifying opportunities for account growth and long-term client development
- Coordinate campaign timelines, deliverables, assets, and workflows across internal teams and client stakeholders
- Translate client requests and campaign requirements into clear actions for specialist delivery teams
- Maintain visibility across campaign calendars, ensuring activity is planned with sufficient lead time and appropriate stakeholder alignment
- Act as a liaison between clients and internal teams to ensure projects are delivered on time and according to agreed objectives
- Maintain accurate project documentation, campaign trackers, status updates, meeting notes, and action logs
- Monitor project progress and proactively identify potential risks, delays, or blockers
- Manage campaign (non in-platform) budget tracking, invoicing processes, and account documentation
- Conduct budget and documentation QA checks to ensure accuracy across plans, reporting, reconciliations, and invoicing
- Support Account Directors with forecasting, account planning, and commercial reporting
- Maintain Statements of Work, contracts, trackers, and supporting documentation
- Monitor campaign pacing against agreed plans and proactively flag any concerns or risks
- Support identification of upsell and cross-sell opportunities across existing client relationships
- Track actions, deadlines, owners, and approvals from client and internal meetings
- Drive accountability and follow-through across teams to ensure projects remain on schedule
- Support continuous improvement of operational processes, documentation standards, and account workflows
- Contribute to a collaborative and positive team culture
- Embrace the use of AI and automation tools where appropriate to improve efficiency, organisation, and ways of working
- Stay informed on digital marketing, theatre, venue, and cultural sector trends
- Attend relevant industry events, conferences, and training opportunities
- Develop expertise in SINE’s proprietary marketing science frameworks, AI-powered products, and audience growth methodologies
- Support the rollout and adoption of new products and services across client accounts
Salary benchmarks
Our take
Sine Digital is a performance marketing agency for the experiences sector. The company uses data science and technology to deliver campaigns based on audience insights that support sustainable, better returns and reduce marketing "wastage".
It is this insight-first approach that makes the company stand out, as well as using innovations in tech to drive its marketing services. For example, Sine leverages AI to help develop creative assets, and supplies real-time market research so clients can adapt their strategies where needed.
Sine Digital certainly has promise, but it will take time to see how the space responds to its offering. An injection of Seed funding will certainly help it make a space for itself, as the company invests in US expansion and the further development of its tech.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (1 round)
May 2024
$2.5m
SEED
Total funding: $2.5m
Company benefits
- Flexible & hybrid working
- Early finish Fridays all year round
- Weekly training & development opportunities
- Regular Company Socials & Clubs
- Dog friendly office space
Company HQ
Fitzrovia, London, UK
Leadership
James Dale
(Co-Founder & CEO)Former Managing Director at LGM Records. Was a Songwriter for Faber Music, and part of Goldheart Assembly at FIERCE PANDA RECORDS.
Kaziu Gill
(Co-Founder & Director)Also Founder and Director at LGM Records, as well as at LimeGreen Accountancy.
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