Senior Solutions Engineer, Klaviyo
Mid-Enterprise
$118.4-177.6k
3+ days a week in office
The autonomous B2C CRM
Be an early applicant
The autonomous B2C CRM
1001+ employees
Be an early applicant
$118.4-177.6k
3+ days a week in office
1001+ employees
Company mission
Klaviyo is the only autonomous CRM built for B2C brands. Powered by its built-in data platform and AI insights, Klaviyo combines marketing automation, analytics, and customer service into one unified solution, making it easy for businesses to know their customers and grow faster.
Role
Who you are
- We're looking for a Solutions Engineer who brings deep technical mastery, strategic thinking, and the ability to own the most complex, high-stakes Mid-Enterprise deals
- This is a high-impact individual contributor role for someone who gets energized by ambiguity, rolls up their sleeves to master our product at a molecular level, and uses AI and automation to punch above their weight
- If you're a creator excited by winning high-stakes deals, prototyping technical solutions, and driving strategic revenue outcomes - this could be for you
- 4+ years in Solutions Engineering or Pre-Sales - with 4+ years leading technical strategy in high-complexity Enterprise deals (6-7 figures) with minimal oversight
- 4+ years across modern development stacks: Python, JavaScript frameworks (Node.js, React), RESTful APIs, SQL, mobile development exposure
- Familiarity with AI-assisted development tools (Codex, Claude Code) and emerging patterns like MCP
- Strong domain knowledge in marketing automation, CDPs, eCommerce systems, analytics, or data engineering
- Advanced discovery and requirements gathering skills - navigating multi-layered stakeholder environments
- Executive presence and exceptional communication - impressing prospects from executive to developer level
- Demonstrated ability to handle challenging conversations, manage objections, and deliver strategic insights
Desirable
- You've used AI to scale effectiveness - automation, research, solution design, or development
- You bring deep competitive intelligence and know the landscape intimately
- You've built strong R&D relationships and drive outcomes through influence without authority
- You roll up your sleeves - you dig in, figure it out, and become the expert
- You've elevated team performance through your example and enablement contributions
- You thrive in ambiguity and fast-moving environments
What the job involves
- At Klaviyo, the Sales team prides themselves on being marketing and product experts. While most companies hire pre-sales Solutions Engineers to just give demos, fill out questionnaires, and only explain setups, that makes us yawn
- As an SE, you'll be a trusted advisor to both customers and our sales organization - leading technical strategy in 6-7 figure deals, owning solution design, and setting the standard for SE excellence through your work
- We're technical sellers who drive revenue by winning complex deals. Our job is to lead the technical win - building champions, proving value, and ensuring prospects choose Klaviyo over the competition
- We work directly with customers to architect solutions that integrate seamlessly into their tech stacks, taking a consultant-first approach that builds confidence and secures technical buy-in
- Beyond closing deals, we use customer engagements as opportunities to prototype and ship improvements to Klaviyo
- Recent team projects include: AI-powered demo data generators, a public Chrome extension for troubleshooting API calls, web SDK injectors, and templatized mobile apps for showcasing our SDK capabilities
- Lead the Technical Win in High-Stakes, Complex Deals:
- Own technical strategy for the most complex opportunities - navigating multi-layered stakeholder environments, competitive pressures, and sophisticated buying processes with minimal oversight
- Drive advanced technical discovery, uncovering nuanced pain points and proactively identifying differentiation opportunities
- Host technical workshops aligning solutions to business outcomes with executive presence and strategic communication
- Architect and execute Proof of Value plans that achieve technical selection over competition
- Partner with AEs on deal strategy, bringing competitive intelligence and industry expertise to influence outcomes
- Bring Subject Matter Expertise and Industry Leadership:
- Serve as a domain expert in marketing technology, CDPs, AI-driven personalization, analytics, and eCommerce
- Act as go-to resource for competitive and industry landscape questions
- Build strong R&D relationships, actively collaborating to drive positive outcomes and shape Klaviyo's roadmap
- Contribute high-impact content to the SA Learning Library and mentor peers through example
- Operate with Deep Technical Mastery and Innovation:
- Become a complete expert in Klaviyo's platform from data pipelines and integration codebases to technical tradeoffs between implementations
- Develop broad, advanced familiarity with web development, APIs, cloud computing, and software development practices - confidently coaching experienced engineers on complex solutions
- Leverage AI tools and automation to scale your impact and deliver better customer outcomes
- Prototype solutions and build proof-of-concepts that demonstrate Klaviyo's differentiation
Our take
Klaviyo is a SaaS autonomous B2C CRM helping growth-focused eCommerce brands drive more sales with super-targeted, highly relevant email, Facebook and Instagram marketing campaigns. From personalised newsletters to automated emails when customers abandon their shopping carts, the marketing automation platform makes it easy for businesses to capture, store, analyse, and predictively use their own data to drive measurable, high-value outcomes.
Klaviyo's CEO, Bialecki, believes that the main problem with e-mail marketing today is that there is a divide between two kinds of tools: analytics tools that help you understand what people are doing on a website, such as what products they are considering, and messaging tools that send them a marketing e-mail. Operating primarily within the retail and eCommerce industry, Klaviyo aims to solve this by offering a tool that brings together analytics and messaging. This allows companies to bring all of their first-party data into a single platform to get a deep understanding of their customers and then activate that data to deliver highly-targeted, personalised communications through email and SMS. In the process, Klaviyo's customers get a deep understanding of their consumers.
Klaviyo is a fast-growing company mainly due to its business model - the firm offers a concrete ROI for Klaviyo’s clients if the software persuades customers to make purchases by treating different types of customers differently. An IPO in 2023 has led to Klaviyo's release of Klaviyo AI, which empowers businesses to unlock revenue-driving opportunities and deliver exceptional customer experiences across channels. Still in its early days of public listing, it will be interesting to see how Klaviyo fares in the years to come.
Freddie
Company Specialist at Welcome to the Jungle
Meet the team
Devin Bhatia, Customer Success Manager
Our mission
Create exceptional customer experiences by providing immediate and long-lasting value, while empowering creators to own their growth.Insights
4% employee growth in 12 months
Company
Employee endorsements
Opportunities to learn
"Not only we have a good stipend to spend on learning but we also have development days every quarter, where we can switch off and focus on the areas..."
Company benefits
- Private medical insurance
- Medical
- Dental
- Vision
- Lifestyle spending account
- Commuter benefits
- Modern Health - wellness platform
- Parental leave
- Company equity
- Employee stock purchase plan
- Mental health benefits
- Health savings account (HSA)
- Flexible spending accounts (FSAs)
- Employee assistance program (EAP)
- 401(k) plan with company match
- Flexible paid time off (FPTO)
- 13 company holidays
- Paid parental bonding leave
Company values
- Put customers first: We prioritize our customers > customers’ customers > team > ourselves. We empathize deeply with our customers by walking in their shoes and solving their greatest pain points. We start with what’s best for the customer, not what’s best for us, and work backwards, delivering experiences our customers will talk about.
- Win together: We’re one team, we get to know each other, we’re okay with conflict and willing to disagree and commit. We are honest, direct, transparent, and respectful. We seek and incorporate diverse perspectives and assume good intent.
- We’re 1% done: We’re just getting started – our greatest products, work, and achievements are in front of us. We have a beginner’s mindset – we see the opportunities to build and improve and have the ambition to go after them. We benchmark against the best, aim to beat them, and celebrate when we do.
- Know the score: We’re clear about what success is for each project and how it ladders to our overall success. Results are what matter. Working hard is required, but it’s not success. We use data and past performance to motivate our future strategy.
- Be meticulous in your craft: We seek to do work so good that people rave about it. We are rigorous, thorough and prepared. We are or expect to be the experts everyone in the world turns to.
- Move fast, no shortcuts: Speed matters. We set ambitious deadlines, we like short cycles and being first to market. We don’t skip critical steps or requirements to make a date. We’re comfortable living in the grey and making judgment calls to decide what’s required and what’s not.
- Drivers wanted: No passengers — we’re proactive and engaged, and if we see something wrong it’s our responsibility to fix it or raise the issue to its owner. Have a vision and make sure it’s compelling. No job is beneath us. If it needs to get done, we’re happy to pick it up. We use and spend resources like they’re our own.
- Stay hungry, stay humble: We are insatiably curious learners; our slopes are very high. If we don’t know something, we’re world- class at figuring it out. We take calculated risks and sometimes make mistakes — we’re not perfect. When we fail, we learn from it and improve going forward. Feedback is a gift, even if it hurts sometimes. We don’t tolerate brilliant jerks.
Company HQ
Dublin, Republic of Ireland
Articles
Leadership
Andrew Bialecki
(Co-Founder & Co-CEO)Previously CTO at RockTech, Senior Engineer at Performable, Lead Engineer at Applied Predictive Technologies and an SDET Intern at Microsoft
Ed Hallen
(Co-Founder & Chief Strategy Officer)Previously worked in Enterprise Business Development at Google, Summer Associate at Accel-KKR and Principal at Applied Predictive Technologies.
Chano Fernandez
(Co-CEO)Chano serves as the co-CEO, leading all go-to-market functions at Klaviyo. He previously led organizations at SAP, Workday, and Eightfold.
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