Manager of Product Analytics, ServiceTitan
CA$137.4-206k
Plus annual bonus and equity
More information about location
All-in-one operating platform for trades
Be an early applicant
All-in-one operating platform for trades
1001+ employees
Be an early applicant
CA$137.4-206k
Plus annual bonus and equity
More information about location
1001+ employees
Company mission
To serve the men and women of the field services trades with the tools, training, and support to build their businesses and achieve all their goals.
Role
Who you are
- Bachelor degree in a business or quantitative field
- 8+ years of experience as a product analyst
- At least two years of experience managing a small number of direct reports (1-3 people)
- Experience building insightful Tableau dashboards
- Strong SQL expertise and previous experience with data warehouses (Snowflake preferred)
- Deep analytical skills with the ability to collect, organize, and analyze significant amounts of information with great attention to detail
- Ability to creatively start new projects and ask questions no one is asking
- Viewed as both indistinguishable and indispensable from the business teams you partner with
- Comfortable with tight deadlines in a high-growth environment
- Excellent written, verbal and presentation skills that allow you to directly communicate with VP+ leaders are required
- Maintain and execute against multi-quarter roadmaps
- Knowledge of how to build A/B test splits
Desirable
- Experience with A/B testing
- Experience in python (pandas, etc.)
- Experience in dbt (data engineering)
- Experience creating FullStory dashboards
What the job involves
- ServiceTitan is looking for an extraordinary Manager of Product Analytics to develop insightful and in depth reporting and take our understanding of our customers and our product to the next level. As hands-on manager-doer, you will be responsible for the product analytics team that looks after Contact Center Pro , Pricebook Pro, and new Pro products
- Beyond the Pro products in your scope, you’ll also have the opportunity to support key asks from our executives across our product
- Our customers depend on our Pro products to take their business growth to the next level and we need your help to make them successful on our product. We’re excited about what we’ll build together
- Work directly with business users to gather requirements, develop solutions, and provide insights using business intelligence platforms such as Tableau
- Define metrics with key stakeholders and monitor impact of releases and product changes at an in depth level
- Build insightful reports and visualizations to surface trends and actionable insights to internal business users
- Inform business and teams of user activity on our platform, establish metrics to identify customer pain points
- Build strong relationships within product and support functions to understand business needs
- Ensures adequate instrumentation and metrics in place to respond to fundamental business questions on our product and its usage
- Proactively identify new opportunities to improve our product
- Partner with data engineering to build out data marts
Our take
ServiceTitan’s software is purpose-built for trades businesses, providing a wide range of tools needed to seamlessly manage their back office and customer experiences, to power business growth.
The rising demand for home services across the country helped shine a spotlight on the lack of modern software for trades, ServiceTitan answered this call for innovation providing support to 11,800+ customers across 10 trades.
2021 saw the company reach a $9.5 billion valuation, however, in the last few months of 2022, there was talk of raising additional funds in traditional equity - as opposed to debt-like funding- which could result in a 20% lower valuation.
That said, the company is showing no sign of slowing, acquiring two more companies in 2022, and is eyeing an IPO off the back of reaching Series G in funding rounds. In addition, the company launched its next-generation operating system, Titan Intelligence, providing a suite of AI-based solutions. ServiceTitan is well set to experience further growth.
Steph
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Nov 2022
$365m
SERIES H
Jul 2021
$200m
SERIES G
Total funding: $1.5bn
Company benefits
- Flexible time off
- Fully paid individual medical, dental, and vision coverage
- Access to on-demand services like Ginger, Headspace, One Medical, Galileo, Aaptiv, and more
- Tax free savings via HSA, FSA, and Dependent Care FSA
- 401(k) match
- Personal development programs and annual learning budget
- Medical plan with up to $20,000 in fertility coverage
- Up to 30 weeks of paid leave for birthing parents and up to 16 for non-birthing parents
- Adoption support including reimbursement of up to $20,000
- Bereavement leave for loss of a pregnancy or loved one
- Access to programs for new parents including Maven Maternity, Ready, Set, Food! Wellthy, SNOO Smart Sleeper, and more
Company HQ
Downtown, Glendale, CA
Leadership
Ara Mahdessian
(CEO)They studied Management and Computer Science at Stanford University, before co-founding ServiceTitan with Vahe in January 2013. They have served since then as CEO.
Vahe Kuzoyan
(President)Having studied Computer Science at the University of Southern California, they co-founded ServiceTitan in January 2013, working to present as President.
Share this job
View 53 more jobs at ServiceTitan