Client Delivery Lead, Prolific
High-quality human-powered data at scale
Open for applications
High-quality human-powered data at scale
101-200 employees
Open for applications
101-200 employees
Company mission
To accelerate human understanding.
Role
Who you are
- Proven experience (3-6 years) managing complex, multi-stakeholder projects or client delivery roles, ideally in Human-in-the-loop (HITL) or AI training, with a strong track record of delivering successful outcomes in fast-paced environments
- Solid understanding of AI technologies, their applications, and associated challenges, including familiarity with AI/ML training workflows such as data collection, annotation, and validation processes
- Strong ability to build and maintain positive client relationships, with exceptional client-facing communication skills and a focus on exceeding expectations
- Demonstrated ability to develop and execute strategies aligned with client goals and company objectives
- Proficiency in tracking and analyzing project delivery metrics, KPIs, and profitability to drive continuous improvement and optimize outcomes
- Excellent written and verbal communication abilities, capable of articulating complex concepts clearly to both technical and non-technical audiences
- Problem-Solving Ability: Strong problem-solving skills, with the ability to quickly identify challenges and implement effective solutions
- Proven ability to lead cross-functional teams, align diverse stakeholders, and foster collaboration to achieve shared objectives
- Comfortable working in a rapidly changing environment and adapting priorities as needed
- Strong organizational and multitasking abilities, with proficiency in project management and collaboration tools (e.g., Notion, Slack, Asana) to ensure accuracy, quality, and timely delivery of complex projects
- Demonstrated capability to manage multiple tasks while ensuring the accuracy and quality of project deliverables
What the job involves
- As a Client Delivery Lead focused on AI projects, you will play a pivotal role in ensuring the success of our client partnerships
- You will own the end-to-end strategy for client engagements, oversee project execution, and serve as the primary point of contact (POC) for the client
- Collaborating closely with internal teams and leveraging your project management expertise, you will ensure that we deliver exceptional results and maintain strong client relationships in the rapidly evolving AI space
- Define and execute the overall strategy for client projects, ensuring alignment with the client’s objectives and Prolific’s standards
- Act as the main point of contact (POC) for the client as it relates to their project, providing clear and consistent communication throughout the project lifecycle
- Work with clients to understand their specific needs and partner with internal teams to deliver tailored solutions that align with project goals
- Plan, scope, and coordinate internal resources (e.g. , Sales, Operations, Product, and Engineering) across teams to ensure smooth project execution and timely delivery
- Partner with internal teams, including sales, operations, and product, to ensure projects meet both client and organizational goals
- Track and report on project delivery metrics, including timelines, budgets, and profitability, to ensure financial and operational targets are met
- Establish and maintain project dashboards and performance trackers to provide real-time visibility into project status, risks, and opportunities for improvement
- Generate actionable insights from project data, providing clients with recommendations to enhance their AI training models and workflows
- Continuously evaluate and improve delivery processes to enhance efficiency, scalability, and client satisfaction
- Provide internal and external training sessions on best practices, project execution standards, and Prolific platform capabilities to improve overall delivery outcomes
Our take
Founded in 2014, Prolific is a marketplace and data analysis company that provides researchers with a network of test participants. From eye-tracking to human-facing AI applications, Prolific’s network acts as both a recruiter for test participants and as a marketplace for researchers scientists to hire said participants.
Founded in 2014, it’s already used by the likes of Google, Stanford, Oxford and Kings College London Universities to test new AI products, providing “stress tests” for its clients. Prolific’s user base now counts over 2000 potential test subjects, whilst researchers leverage its network to launch surveys, tests and evaluation tasks every 2 minutes.
An indicator of Prolific’s success is maintaining of profitability for years after its initial Y Combinator investment. In 2024, it raised $32 million in Series A to maintain its healthy position. This funding will allow it to expand its operations.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Jul 2023
$33m
Series A
Total funding: $33m
Company benefits
- Bank holiday swaps
- Company wide holidays/offsites
- Early finish Fridays
- Enhanced maternity leave – 13 weeks full paid, 26 weeks 50% pay
- Enhanced paternity leave – 4 weeks full paid
- Enhanced sick pay
- Mental health days
- L&D budget – £1000 per year
- Dog friendly co-working space
- 25 days annual leave + bank holidays
Company values
- We win together
- We care deeply about our customers
- We make every minute count
- We're optimistic and find a way
- We embrace change
- We aim high
Company HQ
Vauxhall, London, UK
Leadership
Phelim Bradley
(CEO & Co-Founder)Currently also Venture Partner at Pioneer Fund. Previously Dphil at Wellcome Trust Centre for Human Genetics, Bioinformatics Intern at Illumina and MPhil of Computer Biology at University of Cambridge.
Salary benchmarks
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Diversity, Equity & Inclusion at Prolific
- At Prolific, we want all of our employees, researchers, and participants to be included and so we commit to having ongoing discussions about diversity and inclusion and regularly look at areas where we can improve. This policy aims to: - treat all our employees fairly and respectfully, regardless of their job status, location, or work hours ⏰ - avoid any illegal discrimination based on age, disability, gender, gender identity, marriage or civil partnership, pregnancy and maternity, race or ethnicity, religion or belief, sexual orientation, and traveler status. These are protected by the UK Equality Act (2010), Ireland Employment Equality Act (2004), Americans with Disabilities Act (ADA) at the federal level and the New York State Human Rights Law (NYSHRL) at the state level. ⚖️ - refuse to tolerate any kind of illegal discrimination 🙅🏻♀️. This includes pay and benefits, work conditions, grievance and discipline handling, termination, redundancy, parental leave, flexible working requests, employment selection, promotion, training, and other opportunities for development.
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