Director of Operational Risk and Controls, Mastercard
CA$138-221k
Global payments technology company
Open for applications
Global payments technology company
1001+ employees
Open for applications
CA$138-221k
1001+ employees
Company mission
To connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible.
Role
Who you are
- The ideal candidate will have extensive experience driving operational risk assessments, management reporting and metrics development and leading or building a second line of defense third party risk oversight program successfully within large organizations
- 10+ years of relevant operational risk and third party risk expertise
- Bachelor’s Degree in finance, risk management, business, or a related field
- Professional Certifications preferred (e.g. CPA, Risk Management)
- Extensive Operational Risk and Internal Control expertise in a large organization
- Payments and Financial Services knowledge and understanding desired
- Expertise in Third Party Risk required with proven success implementing or leading a third party risk oversight program
- Effectively aggregate and communicate operational risks, mitigations and metrics impacts
- Experience in identifying, assessing, managing and reporting risk, across different risk types
- Demonstrated ability to work collaboratively across departments as a trusted risk professional
- Led efforts to identify, assess, and prioritize operational risk metrics and reporting
- Extensive knowledge and experience with operational risk assessments and frameworks
- Knowledge of GRC and Dashboarding tools (Open Pages, Power BI etc.)
What the job involves
- The Mastercard Risk team is looking for a Director of Operational Risk and Controls to support the execution of our Operational Risk strategy, framework and program
- This is a key role within the Risk Organization’s Operational Risk and Controls team reporting to the SVP, Operational Risk and Controls
- The Director of Operational Risk and Controls is responsible for executing against the strategic direction, application and optimization of the organization’s operational risk and control framework on a global scale
- This role is part of the Mastercard Risk Organization and partners with key stakeholders across the organization in a second line of defense role to ensure they identify, assess, and effectively manage and mitigate operational risk associated with internal processes, third parties and key business services all of which are foundational to Mastercard’s ability to deliver on its strategic goals, corporate objectives and core values
- Deliver on Operational Risk & Controls project plan milestones and initiatives to enhance and further embed the Operational Risk & Controls Program (ORC) within the organization
- Lead and manage cohesive, comprehensive and centralized ORC reporting for senior management and relevant committee updates. Establish procedures, reporting, metrics & dashboards for Operational Risk & Controls read outs
- Establish and lead an effective second line of defense third party risk oversight program within the Operational Risk & Controls function. Collaborate with Sourcing and other key functions to evaluate and provide insights to further enhance third party risk management practices and third party risk assessments. Evaluate regulatory requirements and leverage insights from risk assessments for remediation
- Drive efforts with business owners to establish operational risk metrics including Key Control Indicators (KCIs), Key Risk Indicators (KRIs) and Key Performance Indicators (KPIs) as applicable
- Work with business owners to ensure proper monitoring and assessment of operational risk metrics and establish tracking, monitoring and reporting on metrics and breaches
- Develop Operational Risk KRI’s, analytics and data insights. Leverage overall operational risk analysis to provide enterprise wide view of the control environment and risk areas
- Lead workshops and working groups on Operational Risk and Control initiatives as needed
- Develop and deliver operational risk management training for your areas of focus
- Stay current on operational risk & third-party risk management practices and risk events
- Drive continuous enhancements across the program including process improvements, simplification projects, efficiencies, automation in execution, & use of AI where possible
- Foster a risk-aware business culture by delivering risk education and awareness
- Encourage a proactive approach to operational risk identification and management
- Engage with key stakeholders at all levels to ensure alignment and collaboration on operational risk initiatives and third-party risk management
Our take
Mastercard is in the global payments business, and operates the world's fastest payments processing network. Its products and solutions have become central to everyday commerce across the world, in activities ranging from shopping and travelling to running businesses.
As the economy has become more and more digitised, Mastercard has been a leading player in helping businesses and individuals across the globe embrace card payments and digital banking. One of the world's largest companies, its revenue has seen consistent gain in the last 20 years.
The challenge for modern payments companies is that payments are always changing, as seen in the astronomical rise of contactless payments over the last decade. Mastercard's acquisition of blockchain systems, and an overall focus on leveraging its technology towards a digital economy, has placed the company in good stead to keep up to date with current trends, like cryptocurrency, in the digitised payments world.
Steph
Company Specialist at Welcome to the Jungle
Insights
21% employee growth in 12 months
Company
Company benefits
- Gym membership
- Share purchase options
- Extra holiday purchase optional
- Work from home opportunities
- Health insurance
Company HQ
Purchase, Harrison, NY
Leadership
Michael Miebach
(CEO)Has served in a variety of roles at the company, including President and CPO. Currently Board Member at IBM, Accion, the World Resources Institute, the US-India Strategic Partnership Forum, and the Metropolitan Opera. They are also a Trustee of USCIB.
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