Associate Technical Consultant, Okta

• We are looking for an experienced, enthusiastic and hands-on leader who can rapidly learn the Okta platform, our technology and the value proposition that we bring to customers of all sizes
• 3-5 years experience as a technical consultant delivering solutions to external customers
• Experience with technologies and protocols to support identity federation and robust access control models (e.g., OAuth, OpenID Connect, SAML 2.0, WS-Federation)
• Software development experience (Java, Ruby, .Net, PHP, REST/JSON, etc)
• Some knowledge of enterprise web technologies, security and cutting-edge infrastructures
• Experience with JavaScript and one of the major JavaScript MVC frameworks (Backbone, Angular, Ember, React, etc.)
• Ability to work independently and multi-functionally supporting the development of client work you're doing
• Knowledge of typical enterprise identity life cycle management processes and standards
• Ability to Multi-task and manage multiple customer engagements is a requirement
• Able and willing to be a hands-on contributor
• Superb communication skills, including issue tracking, triaging and crisis management
• Experience in Process Improvement, Decision-making, Managing Processes, Planning, Analyzing Information and Developing Standards
• Exhibits confidence and an extensive knowledge of emerging industry practices when solving business problems
• Asks probing questions to elicit facts and clarify a situation
• Identifies critical issues with ease
• Engages appropriate resources to obtain information, seek suggestions and acquire assistance
• Pushes creative thinking beyond the boundaries of existing industry practices and customer mindsets
• Communicates with internal and external customers and all levels of management
• Effectively communicate technical information to non-technical audiences
• Delivers informative, well-organized presentations
• Understands how to communicate difficult/sensitive information thoughtfully
• Uses active listening skills to figure out and understand the customer's business goals, objectives and priorities
• Facilitates effective team interaction
• Communicates effectively with customers to identify needs and evaluate alternative technical solutions with customers
• Continually seeks opportunities to increase customer satisfaction and deepen client relationships
• A Bachelor's degree (or equivalent) in Computer Science, Information Technology or related discipline required
• Manages client expectations effectively

Desirable

• In this role, you will be tasked with providing hands-on implementation and deployment services to our customers
• You will lead multiple concurrent customer deployment projects with the number one goal to ensure long-term customer success
• Additionally you will engage with the full Customer Success team in order to assure a smooth transition post-deployment to the support/maintenance phases
• Finally, you will also be responsible for the continuous improvement of delivery processes and methods
• Work hands on with Okta customers, primarily in a post-sales role, to provide innovative consulting services
• Gather, analyze, and document post-sales requirements
• Communicate to customers and partners at the technical and/or functional level appropriate for the situation
• Be dedicated to providing excellent design and deployment solutions resulting in extraordinary customer satisfaction
• Be prompt and deliver high quality service and leadership to align with customer goals and requests
• Manage project scope, schedule, status, and documentation
• Mentor and train customers on the service
• Act as a liaison between Customers and Product Management to drive product development
• Lead interaction and collaboration with other Okta teams such as Engineering and Support as needed to address escalated issues
• Interact with management and other roles within the customer organization and Okta
• Collaborate with the sales team on existing customers up-sell and cross-sell opportunities
• Perform hands on technical design, configuration, and troubleshooting of the Okta service
• Shape and Influence Okta’s growth and scalability, by designing new offerings, and finding new ways to deliver amazing customer satisfaction
• Manage multiple concurrent deployment projects
• Apply knowledge of technologies and protocols to support identity federation and robust access control models, such as SAML 2.0, WS-Federation, OAuth, and OpenID Connect
• While providing customer service, apply knowledge of cloud architectures as well as complex enterprise on-premise IT landscapes
• Apply software development experience (Java, Ruby, .Net, PHP, REST/JSON, etc) when working with customers
• Utilize knowledge of typical enterprise identity life cycle management processes and standards
• Apply experience with JavaScript and one of the major JavaScript MVC frameworks (Backbone, Angular, Ember, React, etc.) when working on customer integrations
• May provide mentoring, guidance, and expertise to less experienced team members
• Ensure quality and time management processes are followed by team (e.g., change controls, time tracking)
• Commit to and use a knowledge repository for deployment standard methodologies and other customer ideas as continuous improvement
• 25% future travel required to customer sites