Scaled Operations Program Manager, Hinge
$92.5-111.5k
Dating app for meaningful relationships
Open for applications
Dating app for meaningful relationships
201-500 employees
Open for applications
$92.5-111.5k
201-500 employees
Company mission
To help singles build meaningful relationships by connecting in person, helping people to get off dating apps.
Role
Who you are
- Proven Experience: 4+ years in operations/program management within a global trust & safety organization
- Stakeholder Engagement: Proven ability to interface with operations, data vendors, product managers, and leaders
- Project Management: Demonstrated success in planning, executing, and monitoring projects independently
- Communication Skills: Strong ability to articulate complex concepts clearly to diverse stakeholders
- Analytical Mindset: Expertise in identifying trends, solving data quality issues, and developing strategies for operational improvement
- Problem-Solving: Ability to challenge assumptions and seek additional insights to fill knowledge gaps
- Prioritization: Strong decisiveness and ability to manage cross-functional stakeholder relationships effectively
What the job involves
- Join Hinge's scaled operations team as we seek our first Program Manager to spearhead the end-to-end workforce management process and drive operational excellence across our product organization!
- This pivotal role requires a deep understanding of trust and safety principles and operational processes at scale
- We are seeking an individual with the capability to initiate, manage, and influence processes that will ensure the success of our external vendors
- In this role, you will: lead comprehensive workforce management processes, optimizing operations to align with our broader product objectives, manage programs that support critical operational initiatives within our organization, and utilize your expertise to shape and enhance processes that drive positive outcomes for our external vendor partnerships
- Demand Intake Process: Manage end-to-end demand intake with Product and Trust & Safety teams
- Forecast Analysis: Utilize expertise to iterate forecasts and provide actionable recommendations
- Capacity Execution: Oversee capacity changes at BPO vendor sites
- Scaled Workforce Management: Review forecasts, monitor metrics, create schedules, and collaborate with WFM team on solutions
- Product/Process Launches: Coordinate cross-functional teams for smooth launches impacting capacity
- Process Improvement: Identify opportunities, automate tasks, and improve efficiency across WFM practices
- Renewal Process Management: Lead standard renewal processes with vendors, involving legal, finance, and vendor account managers
- Performance Analysis: Identify areas for vendor performance improvement through data analysis and stakeholder feedback
Our take
Hinge is a dating app that sets itself apart from its competitors by focusing on relationships over hookups. It predominantly caters to people looking for long-term commitments. It has abandoned the “swipe” approach that’s often associated with game-like dating apps, such as Tinder, and instead it focuses on in-depth profiles and compatibility recommendations to help users better connect with each other.
In 2019, 50% of single people in the US had never used a dating app. Now, online dating has become part of the new normal, and Hinge’s focus on long-term, meaningful relationships is well-positioned to tap into the current desire for companionship and stability, as well as the growing market trend toward online dating.
The "dating app designed to be deleted" is the fastest-growing dating app on the market and is seeing further success following new capability expansions and acquisition by dating app portfolio Match Group in 2019. All this being said, there is growing concern over fake accounts and fraudulent activity on Hinge, as there is with other competing dating apps. Pricing tiers and more robust regulations for profiles are currently combatting this.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Dec 2014
$12m
SERIES A
Jul 2014
$4.5m
CONVERTIBLE
Total funding: $20.6m
Company benefits
- Equal opportunity employer
- 401k plan
- Accrual time off model
- Stocked kitchen
- Monthly date stipend
- Pet friendly
- Work from home opportunities
- Health insurance
Company values
- Authenticity - Share your genuine thoughts and opinions directly
- Courage - Invite and deeply consider challenges and criticism
- Empathy - Be empathetic, communitarian and trustworthy
Company HQ
West Village, New York, NY
Articles
Leadership
Justin McLeod
(CEO)Having studied at Colgate University and Harvard Business School, Justin founded Hinge in February 2011. He has served as CEO since.
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