Junior IT Helpdesk Engineer, Athelas
$65-80k
5 days a week in office (Mountain View, CA)
Remote patient monitoring platform
Be an early applicant
Remote patient monitoring platform
201-500 employees
Be an early applicant
$65-80k
5 days a week in office (Mountain View, CA)
201-500 employees
Company mission
Athelas' mission is to bring simple, life-changing healthcare products to people around the globe to provide remote patient monitoring systems to the healthcare sector.
Role
Who you are
- High school diploma or equivalent; an associate degree or IT certification (e.g., CompTIA A+, Google IT Support) is a plus
- Up to 1 year of experience in a technical support role or relevant internship experience
- Basic knowledge of troubleshooting MacOS. Windows 10/11, and mobile devices (Android & iOS) is a plus
- Strong communication and organizational skills
- Willingness to learn and grow in a fast-paced environment
- Familiarity with tools like Jira, Confluence, Jamf, and Okta is a bonus but not required
What the job involves
- Provide basic technical support for internal employees through in-person assistance, phone, email, Slack, and remote sessions
- Troubleshoot common issues such as password resets, network connectivity, and application errors
- Document and track support requests in the company ticketing system (e.g., Jira)
- Help create and update support documentation and knowledge base articles
- Assist with onboarding and offboarding tasks, including setting up laptops and workstation equipment
- Support system updates and basic configuration changes under the guidance of senior IT staff
Our take
Gathering data on patients is vital to provide healthcare workers with the information that they need to reduce repeat hospitalizations, but retrieving such data requires patient monitoring through expensive medical equipment. This ultimately reduces spaces in hospitals and clinics when patients could otherwise be cared for from home, presenting an increased demand for remote patient monitoring (RPM) technology.
Athelas develops RPM hardware and software platforms, helping the healthcare industry monitor the health data of patients without the need for them to be present in hospitals or clinics. The company's solutions include remote devices for blood diagnostics, sensor-driven pillboxes, and glucometers, which connect through software applications for doctors, EHR integrations, and a unified RPM platform.
Whilst the company faces competition from other RPM platforms, Athelas stands out by providing a comprehensive range of hardware monitoring devices and software applications, ultimately contributing toward an all-in-one RPM ecosystem. The company reports that its solutions have resulted in a 30% increase in patient engagement and a 20% reduction in hospitalizations and ER visits. A merger with fellow healthcare infrastructure unicorn Commure in 2023 will combine both companies' fast-growing revenue lines and promise a lucrative future Athelas.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Jan 2022
$60m
SERIES B
Aug 2021
$72m
SERIES B
Total funding: $156.2m
Company values
- Relentlessly Resourceful - There is no task that is too big to solve - we will try to use every resource at our disposal to get the job done
- Extreme Ownership - We all take on serious end-to-end responsibility of products and services. Our teammates all pride themselves on being real owners within the company
- Patients Drive Product - We make our product decisions based on what’s best for the patients. Period
- Say Yes before No - As a team we always try to find solutions before saying no. As a company our goal is to create new products and services that drastically improve healthcare. That requires saying yes before no
- Embrace the Adventure - We love all the fun that comes with building companies and products. We all embrace the adventure of being here and are ready for whatever comes our way
- Collective Success - We focus on collective success as a team. We are great teammates to each other and great partners to our customers
Company HQ
Jackson Park, Mountain View, CA
Articles
Leadership
Tanay Tandon
(CEO)Experience as Software Developer and Engineer for Trringg Systems, Clipped.me and Wit.ai. Researcher for the AI Department of Stanford University from 2013 to 2016.
Deepika Bodapati
(Co-founder)Experience as Researcher for the NASA Ames Research Center. Researcher at the Multimodality Molecular Imaging Lab (MMIL) of Stanford University from 2010 to 2015.
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