Enterprise Customer Success Manager, hyperexponential
$141.8-157.5k
+ Bonus/Variable: $28,350 - $31,500 + Equity
2-3 days a week in office
AI-powered platform transforming risk and pricing decisions
Posted today
AI-powered platform transforming risk and pricing decisions
201-500 employees
Posted today
$141.8-157.5k
+ Bonus/Variable: $28,350 - $31,500 + Equity
2-3 days a week in office
201-500 employees
Company mission
To build the decision infrastructure that helps the world take on more risk with confidence.
Role
Who you are
- Managed and grown complex enterprise SaaS accounts, driving measurable customer outcomes, strong platform adoption, and consistent renewal performance across a portfolio
- Executed proactive renewal and expansion strategies that contributed to high net revenue retention, with clear ownership of commercial outcomes and account health
- Led senior executive customer interactions including QBRs, value reviews, or strategic workshops that influenced decision-making and strengthened long-term partnerships
- Worked cross-functionally with Sales, Product, and Delivery teams to resolve complex customer challenges and deliver aligned success plans in ambiguous environments
- Demonstrated strong commercial and analytical acumen, including understanding value drivers, renewal dynamics, forecasting, and metrics-driven decision-making
- Adopted AI-enabled tools or workflows to improve productivity, customer insight, or operational efficiency, showing curiosity and willingness to experiment with emerging technologies that drive impact
What the job involves
- The Customer Success team plays a critical role in hx’s growth by ensuring our largest and most complex US enterprise customers realize sustained value from the platform. Through deep partnerships with tier-one insurers, the team directly influences renewals, expansion revenue, and long-term account health
- We operate as trusted advisors to our customers, collaborating closely with Sales, Product, Delivery, and Business Value Consulting to drive adoption, solve complex problems, and surface insights that shape the future of the hx platform. Success is measured through customer outcomes, net revenue retention, and durable executive relationships
- As a Customer Success Manager, Enterprise, you will own a portfolio of strategic accounts and be accountable for customer value, renewals, and expansion. Your work will directly impact revenue retention, customer advocacy, and hx’s reputation in the US insurance market
- Act as a strategic partner to a portfolio of complex US enterprise insurance customers, aligning underwriting and pricing objectives to hx’s AI-powered platform to drive sustained adoption and measurable business outcomes
- Own account health and commercial performance end-to-end, including renewals, expansion identification, and proactive risk management to deliver strong GRR and NRR across your portfolio
- Forecast and deliver against core Customer Success metrics, regularly inspecting pipeline, renewal likelihood, and expansion signals to support predictable regional revenue outcomes
- Lead high-impact customer engagements such as QBRs, executive workshops, and value assessments that demonstrate ROI, reinforce hx’s strategic value, and deepen executive-level relationships
- Capture structured customer feedback and performance insights, translating them into clear recommendations that influence product roadmap decisions and operational improvements
- Partner cross-functionally with Sales, Product, Delivery, and Business Value Consulting, leveraging AI-enabled tools and workflows to unblock issues, improve efficiency, and enhance customer outcomes
Application process
- Talent Partner Screen - 30 minutes
- Hiring Manager Interview - 1 hour
- Skills Assessment - 1 hour
- Values Interview - 1 hour
- We offer!
Our take
hyperexponential was created to provide modelling software to help people and businesses build, deploy and manage analytical models that work with small, sparse and fragmented datasets. Its goal is to make teams more agile, collaborate more deeply, and work more productively.
hyperexponential's pricing and data-driven decision-making software is built for the speciality and commercial insurance markets. The product has broad applications, but the company's initial focus is on speciality insurance, a sector the founders know well, having worked there for more than a decade.
The company's making a name for itself too, working with some of Europe's biggest insurers to transform how pricing decisions are made. And its newest launch, hx AI, blends powerful AI with its core platform to help insurers build smarter models, faster. It's a strong signal that hyperexponential is not just growing, but ready to lead the way.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Jan 2024
$73m
SERIES B
Jun 2021
$18m
SERIES A
Total funding: $91m
Company benefits
- £5,000 for individual and group training and conference budget
- 25 days holiday plus 8 bank holiday days (33 in total)
- Company pension scheme via Penfold
- Mental health and therapy provision via Spectrum.life
- Individual wellbeing allowance via Juno
- Private healthcare insurance through AXA
- Top-spec equipment (laptop, screens, adjustable desks, etc)
- Regular remote & in-person hackathons, lunch & learns, socials and games nights
- Team breakfasts and lunches, snacks, drinks fridge, fun office @ The Ministry
Company values
- We are owners - We help move hyperexponential forward without being told
- We push boundaries - We keep going for ourselves and our customers when most would stop
- We grow - We learn deeply, by making things. We improve through data and insights
- We go deeper - We apply a thoughtful and customer centric mindset to all we do
- We do the right thing - We are usually nice, never disrespectful, and always kind
Company HQ
London, UK
Articles
Leadership
Amrit Santhirasenan
(Co-Founder & CEO)CompSci at the University of York, qualified Actuary and previous Head of Pricing and Analytics of Tokio Marine Kiln, one of the largest managing agents at Lloyd’s.
People progressing
They joined hyperexponential in 2020 when the company still had a fairly small Engineering team. They were given the opportunity to step in as a Team Lead and ended up being one of the first Team Leaders within ProdEng.
Charlotte joined hx in 2022 and progressed from Project Manager to Delivery Lead, now driving strategic programmes and helping scale how we deliver cross-functional work.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
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Diversity, Equity & Inclusion at hyperexponential
Rotem Ben-David (Head of People Operations & Performance)
- We are committed to diversity and equal opportunity. We believe that the more inclusive we are, the better our work and culture is. We are not yet where we want to be in terms of balance, but it is our mission to build a team that represents a variety of backgrounds and perspectives and we are working hard towards that goal.
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