Customer Success Manager, Yembo
$75-87k
OTE
$75k
BASE
+ Stock Option Plan
More information about location
AI-powered virtual home surveys
Job no longer available
AI-powered virtual home surveys
21-100 employees
Job no longer available
$75-87k
OTE
$75k
BASE
+ Stock Option Plan
More information about location
21-100 employees
Company mission
Yembo's mission is to bring digital transformation to home services companies using advanced artificial intelligence and software.
Role
Who you are
- 2+ years of customer success, or account management with a track record of high performance
- Understand the difference between a customer success role (proactive, strategic) and a customer support role (answering customer requests)
- Embrace tough conversations with challenging customers. The ability to push back on customer complaints and move a narrow conversation into a higher-level strategic discussion, and to root-cause challenges beyond stated issues
- Excellent written and verbal communication skills
- High attention to detail
- Highly proactive
- Efficient time management and ability to prioritize
- Skilled with using various software tools -- G Suite, CRMs like Salesforce, project management tools like Jira/Trello, etc
- Able to work regular US business hours
- Great references
- Bachelor's degree preferred, but not required
What the job involves
- The Yembo Customer Success team is a key department for building a strong client base of raving fans
- As a Customer Success Manager you will be responsible for ensuring our customers get maximum value from the Yembo suite of products
- You will focus on developing close relationships with enterprise level clients and creating best in class workflows that optimize client ROI
- On-board, manage, renew, and upsell a book of customers, including owning a net retention rate target
- Teach our customers how to effectively use our products and guide them through the behavior change process
- Uncover adoption blockers for our customers and take targeted actions proactively. Success requires hustle (eg, cold-calling inactive clients) and great communication skills
- Identify expansion opportunities and upsell customers
- Occasionally visit customers on site to build key client relationships
- Record training videos and host webinars
- Debug customer issues and clearly communicate findings to engineering
- Distill customer feedback into thoughtful, succinct product enhancement requests. The CS team plays a key role in defining how our product grows over time
- Build key relationships and managing the day to day success for our Insurance clients
- Receive support throughout the organization to fully get you up to speed
- Be on a team that is looking for your feedback and ideas
- Join an amazing team that is client centric and focused on building for the present and future
- The ideal candidate understands that clients' needs may extend past normal workday hours on occasion
Our take
Yembo is bringing tech to the home survey and moving market. Its software allows users to scan, measure, and assess objects and furniture in a room from a single smartphone shot. This makes pre-moving home surveys substantially faster, cheaper, and less risky.
Starting with the relatively modest home moving market was a smart move, allowing Yembo to iron out the kinks in its highly complex and technical camera app. It has benefited too from arriving at a time when the industry is digitally transforming, meaning demand for its solutions has and continues to be on the rise.
The company's expansion to serve home insurers has been another success, with relatively little competition for AI tools that facilitate accurate remote surveying for insurance purposes. Whilst it’s true that computer vision tools are more common in the insurtech sector, Yembo has found a neat niche that it would do well do double down on in the future.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
36% employee growth in 12 months
Company
Funding (2 rounds)
Apr 2021
$8.5m
SERIES A
Dec 2019
$4.5m
EARLY VC
Total funding: $13m
Company benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k with 4% match)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (3 Weeks Vacation, Sick Leave & 11 National Holidays)
- Family Leave
- Annual Events & Meetups
- Work From Home (Fully Remote Team)
- Stock Option Plan
Company HQ
University City, San Diego, CA
Leadership
Siddharth Mohan
(CEO)A Penn State University graduate in Programming, who went on to take a number of roles at Qualcomm in engineering and product management.
Zach Rattner
(CTO)Took various software engineering roles at Qualcomm, following graduation from Virginia Tech.
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