Business Analyst, Scrut Automation
Customer Success
Risk and compliance platform
Open for applications
Risk and compliance platform
101-200 employees
Open for applications
101-200 employees
Company mission
To help clients consolidate their compliance and risk management processes while contextualising their risks, reducing duplication of efforts, and automating control monitoring.
Role
Who you are
- Have 2-4 years of experience in Customer Success or Account Management at a SaaS company
- Have experience in the cybersecurity or compliance industry
- Have clear and thoughtful communication skills, with a strong critical thinking ability
- Problem-solving ability and customer-centric outlook
- Be comfortable with talking through technical concepts with a technical audience
- Have a keen ability to multitask
- Have an outstanding work ethic and know when/how to ask for help when you need it
What the job involves
- Business Analyst - Customer Success will play a key role in driving Customer Success by nurturing customers in our rapidly growing business. The mission of Scrut Automation's Customer Success team is to transform our customer's compliance journey
- Own Customer Life Cycle & Account Management – from Sales Handover, Oversee & Ensure smooth on-boarding, Consistent Engagement with(MBRs and QBRs) building a Relationship of Trust & Transparency
- Onboard customers with Integration support and drive adoption of the product
- Represent the voice of the customer and influence the product development roadmap
- Empathise with every aspect of the customer experience, putting customer's needs first
- Rely heavily on data and analytics to identify customers at risk and engage proactively to mitigate churn risk
- Track programs to move towards Perfect 10 (10 on a scale of 10 in customer satisfaction) and to establish new capability
- Become a product expert on Scrut Automation and how our platform can be used to improve security posture through our standard offerings (SOC2, ISO27001, PCI DSS, HIPAA, CCPA and GDPR)
Our take
Expanding businesses face challenges in managing risk, spanning cyber security to regulatory compliance, with resource constraints adding to the issue. Traditional technology solutions, tailored for larger organizations, often prove too costly and time-consuming.
Recognizing this gap, Scrut Automation offers a streamlined software platform to address governance, risk, and compliance (GRC) responsibilities, catering to businesses of all sizes. Its solution allows even small GRC teams to efficiently manage compliance tasks as organizations expand. Unlike traditional solutions, Scrut emphasizes quicker implementation and customization to suit each organization's needs, making it accessible and efficient for mid-market businesses.
Successful funding signals support for Scrut's user-friendly platform and its ability to address the evolving needs of mid-sized enterprises in today's security and compliance landscape. With plans to allocate most of the raised capital towards research and development, Scrut is poised to further enhance its offerings, leveraging artificial intelligence to continue supporting businesses in navigating risk management and compliance effectively.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 4 rounds)
Apr 2024
$10m
EARLY VC
Feb 2024
$9m
SERIES A
Total funding: $29.5m
Company benefits
- Unlimited PTO: Take as much time off as you want
- Flexible work hours: Work hours that help you maintain a good work-life balance
- Co-working space access: Option to work from our co-working space
- Team socializing sessions: Quarterly workations, annual company retreats and virtual events
- Top-notch accessories: Superior laptops, screens, and accessories
- WFH allowance: Additional perks towards your home office setup
- Unlimited learnings: Reimbursements of new courses and upskilling programs
- Health insurance: Comprehensive health insurance with wide coverage
- Competitive share options: Be rewarded with more than just your salary
Company values
- Communication: We believe in having an open feedback mechanism and maintaining a positive, solution-oriented mindset
- Customer Obsession: We strive to delight our customers and exceed their expectations at every step of the journey
- Collaboration: Our success is dependent upon the collective energy, intelligence, and contributions of all of our team members
- Ownership: Each one of us is responsible for our words, our actions, and our results
- Authenticity: We build trust through responsible actions and honest relationships
Company HQ
Old Palo Alto, Palo Alto, CA
Articles
Leadership
Jayesh Gadewar
(Co-Founder & CTO)Graduated from the University of Mumbai with a Bachelor of Engineering in Computer Engineering. They previously co-founded MHM Hosting and Gaming and gomigo.
Kush Kaushik
(Co-Founder)Since 2013 they have been a Visiting Faculty and Advisor at Lingayas Vidyapeeth University. They were previously the Head of Certification at BQC Assessment and a Technical Director at KVQA Certification Services.
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