Senior Director of Account Management, Transcarent

$170-200k

Eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock options

Expert level

Remote from US

Consumer-directed health & care experience

Job no longer available

Consumer-directed health & care experience

501-1000 employees

HealthcareB2CB2BPersonal healthMobileMedTech

Job no longer available

$170-200k

Eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock options

Expert level

Remote from US

501-1000 employees

HealthcareB2CB2BPersonal healthMobileMedTech

Company mission

To put people in charge of their health and care.

Job

Company

Role

Who you are

10+ years of experience in account management or a related field, with at least 5 years in a management role
Demonstrated success in managing and developing high-performing teams
Exceptional interpersonal skills with the ability to work effectively with diverse personalities
Strong analytical skills and data driven mindset focused on translating data into meaningful insights
Excellent communication, negotiation, and presentation skills
Proven ability to drive client satisfaction and business growth
Ability to travel at least 30% of the time, with overnight travel included
You must be authorized to work in the United States

What the job involves

Our team is seeking an experienced Sr. Director, Account Management to help us reach our mission of making it easy for people to access high-quality, affordable health and care
In this role, you will focus on building and cultivating deep relationships with your team, think critically about issues
Lead, coach, and develop a team of account coordinators, commercial account managers, and national account managers
Foster a positive and inclusive team culture that encourages innovation, accountability, and continuous improvement
Drive change within complex and fast-moving organization
Navigate ambiguous situations and solve complex problems, including those with conflicting stakeholder views
Establish, cultivate, and manage key relationships with our strategic clients
Accountable for client loyalty, satisfaction, and account growth
Identify and alleviate internal constraints for your team
Collaborate with - and become a trusted advisor to - internal managers and executives across marketing, sales, operations, finance, and clinical departments
Develop and obtain buy-in on the renewal process and be accountable for advancing growth strategy within team book
Set and monitor team performance metrics, ensuring they align with OKRs

Our take

More than 60% of US workers who receive health insurance are enrolled into an employer-funded/managed self-insured plan. While such plans can reduce premiums for employers, this typically comes at the cost of quality, and can create more friction than self-insuring through a traditional insurance company.

Transcarent has built a unified digital platform that allows insured patients to access several different healthcare services via a single tool - including consultations, ordering and renewing medications, and chatting with medical practitioners. Speed is a key cornerstone of its approach: so far, the company has been able to connect patients with practitioners in 60 seconds on average.

The business has grown steadily, merging with BridgeHealth and more recently with Accolade. It has also acquired 98point6 and partnered with big businesses such as Walmart. Now a healthcare Unicorn, Transcarent serves over 20 million members and more than 1,700 employer and health plan clients.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Led by a woman

Top investors

47% employee growth in 12 months

Glassdoor (3.1)

Company

Funding (last 2 of 4 rounds)

May 2024

$126m

SERIES D

Jan 2022

$200m

SERIES C

Total funding: $424m

Company HQ

South Park, San Francisco, CA

Leadership

Glen Tullman

(CEO)

Former CEO at Enterprise Systems, Allscripts and Livongo. Founded and was Managing Partner at 7wireVentures for 7 years.

Snezana Mahon

(President)

Former COO of the company. Qualified pharmacist with experience as a VP at Evenorth and Express Scripts.

Praful Kaul

(CTO)

An electrical engineering, computer science and MBA graduate, they have extensive experience in software engineering.

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