Senior Director of Account Management, Transcarent
$170-200k
Eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock options
Consumer-directed health and care experience
Be an early applicant
Consumer-directed health and care experience
201-500 employees
Be an early applicant
$170-200k
Eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock options
201-500 employees
Company mission
To put people in charge of their health and care.
Role
Who you are
- 10+ years of experience in account management or a related field, with at least 5 years in a management role
- Demonstrated success in managing and developing high-performing teams
- Exceptional interpersonal skills with the ability to work effectively with diverse personalities
- Strong analytical skills and data driven mindset focused on translating data into meaningful insights
- Excellent communication, negotiation, and presentation skills
- Proven ability to drive client satisfaction and business growth
- Ability to travel at least 30% of the time, with overnight travel included
- You must be authorized to work in the United States
What the job involves
- Our team is seeking an experienced Sr. Director, Account Management to help us reach our mission of making it easy for people to access high-quality, affordable health and care
- In this role, you will focus on building and cultivating deep relationships with your team, think critically about issues
- Lead, coach, and develop a team of account coordinators, commercial account managers, and national account managers
- Foster a positive and inclusive team culture that encourages innovation, accountability, and continuous improvement
- Drive change within complex and fast-moving organization
- Navigate ambiguous situations and solve complex problems, including those with conflicting stakeholder views
- Establish, cultivate, and manage key relationships with our strategic clients
- Accountable for client loyalty, satisfaction, and account growth
- Identify and alleviate internal constraints for your team
- Collaborate with - and become a trusted advisor to - internal managers and executives across marketing, sales, operations, finance, and clinical departments
- Develop and obtain buy-in on the renewal process and be accountable for advancing growth strategy within team book
- Set and monitor team performance metrics, ensuring they align with OKRs
Our take
More than 60% of US workers who receive health insurance are enrolled into an employer-funded/managed self-insured plan. While such plans can reduce premiums for employers, this typically comes at the cost of quality and increased friction, as opposed to self-insuring through a traditional insurance company.
Transcarent has built a unified digital platform that allows insured patients to access several different healthcare services via a single tool - including consultations, ordering and renewing medications, and chatting with medical practitioners. Speed is a key cornerstone of its approach: so far, the company has been able to connect patients with practitioners in 60 seconds on average.
The business has grown steadily, merging with BridgeHealth and partnering with Walmart, and now serves over a million members across the US. With a substantial amount of funding, Transcarent has entered the world of healthcare Unicorns.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
May 2024
$126m
SERIES D
Jan 2022
$200m
SERIES C
Total funding: $424m
Company values
- People - We put our Members first, believe our People are our greatest asset, and strive to be the best partners
- Active Learning - We constantly aim to improve and help one another grow by asking “how can I do better?”
- Care - We are driven by our mission and put care ahead of cost - treating everyone with compassion and empathy
- Energy - We are doers - we move quickly and with good judgement
- Results - We deliver measurable results and bring a results-oriented mindset to every challenge
Company HQ
South Park, San Francisco, CA
Articles
Leadership
Glen Tullman
(CEO)Former CEO at Enterprise Systems, Allscripts and Livongo and Founder & Managing Partner at 7wireVentures for 7 years.
Snezana Mahon
(COO, not founder)Qualified pharmacist with experience as a Vice President at Evenorth and Express Scripts prior to being made COO for Transcarent.
Praful Kaul
(CTO, not founder)An electrical engineering, computer science and MBA graduate, they have extensive experience in software engineering prior to becoming CTO for Transcarent.
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