Director of Customer Success, Egnyte
Strategic Accounts
$150-175k
+ Company equity depending on role and level
Cloud content governance platform
Be an early applicant
Cloud content governance platform
1001+ employees
Be an early applicant
$150-175k
+ Company equity depending on role and level
1001+ employees
Company mission
To enable organizations of all sized to unlock their content's full potential.
Role
Who you are
- The ideal candidate is a proven leader with a track record of managing complex relationships, developing customer-centric strategies, and delivering measurable business outcomes
- 10+ years of experience in Customer Success, Account Management, or related fields, with at least 5 years managing strategic or enterprise accounts
- Proven track record of driving customer retention, satisfaction, and revenue growth
- Experience managing and scaling high-performing teams in fast-paced, SaaS or technology-driven environments
- Exceptional leadership and interpersonal skills with the ability to influence at all levels
- Strong problem-solving and critical-thinking abilities
- Excellent communication and presentation skills, with the ability to articulate complex concepts to executive stakeholders
- Proficiency in customer success platforms (e.g., Gainsight, Totango) and CRM tools (e.g., Salesforce)
- Bachelor’s degree in Business, Management, or a related field. MBA or equivalent experience is a plus
What the job involves
- We are seeking a dynamic and experienced Director of Customer Success, Strategic Accounts to lead and scale our customer success initiatives for high-value, strategic clients
- This role will focus on driving customer satisfaction, retention, and growth by delivering exceptional value and building strong, trusted partnerships
- Develop and execute a comprehensive customer success strategy tailored to strategic accounts, ensuring alignment with organizational goals
- Lead, mentor, and scale a high-performing Customer Success team focused on strategic accounts
- Drive operational excellence and continuous improvement across all processes and touchpoints
- Serve as the executive sponsor for key strategic accounts, acting as a trusted advisor and escalation point
- Ensure customers achieve their desired outcomes through effective onboarding, adoption, and value realization
- Collaborate closely with Sales, Professional Services, and Product teams to deliver seamless customer experiences
- Proactively monitor account health, identify risks, and implement mitigation strategies to reduce churn
- Drive expansion opportunities, cross-sell, and upsell initiatives in partnership with Sales
- Develop customer success plans and success metrics to ensure measurable ROI for clients
- Analyze customer data, feedback, and usage trends to make informed decisions and optimize performance
Our take
Cloud-based solutions for data management, security and GDPR compliance are increasingly important to the management of tech businesses. However, the tools currently used are modular and result in systems becoming complicated and time-consuming to use effectively.
Egnyte provides an integrated solution for GRDP compliance and data security. The startup reduces the likelihood of digital threats whilst maximizing efficiency for data management and compliance. Through these means, the software can locate, secure and lock down data to ensure security and compliance are taken care of within a single software package.
The company originally focused on data management, offering compliance and security as optional add-ons. However, due to the increasing complexity of data regulations, Egnyte switched to a more unified approach. The company is held in high regard, within an industry set to reach a value of $36.81B by 2029, ranking number 1 in several G2 reports.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Oct 2018
$75m
GROWTH EQUITY VC
Dec 2013
$29.5m
SERIES D
Total funding: $137.5m
Company benefits
- Comprehensive benefits
- Company equity depending on role and level
- Flexible hours and generous time off (RTO, Responsible Time Off) to help support your work-life balance
- Paid holidays and sick time
- 401(k) Retirement Plan (Traditional and Roth)
- Health Savings Account (HSA) and Employee Assistance Program (EAP)
- Paid Maternal, Paternal, and Adoption Leave to help you grow your family
- Modern and collaborative offices located in Spokane, WA; Draper, UT; Raleigh, NC; Mountain View, CA; Reading, England, and Poznan, Poland
- Gym, cell phone, and internet reimbursement
- Free well-being apps such as Calm, Ginger, and Spring Health for Guardian are offered
- Perks include discounted pet insurance, electronics, theme park tickets, travel, plus more
- Your own Egnyte account with lifetime access
Company HQ
Mountain View, CA
Articles
Leadership
Vineet Jain
(Co-Founder & CEO)Prior to Egnyte, they founded and successfully built Valdero. They have held a rich variety of Senior Operational positions at KPMG and Bechtel.
Rajesh Ram
(Co-Founder & Chief growth Officer)Held executive roles within Egnyte's Product Management and Engineering functions. Their strength in defining, delivering and supporting software solutions was developed while at Oracle, KPMG consulting and Valdero Corporation.
Amrit Jassal
(Co-Founder & CTO)An Official Member of the Forbes Technology Council, they have extensive experience in building large-scale, highly available systems all over the world. In the past, they have deployed such systems at Cisco, Fujistu and Sun Microsystems. Prior to Egnyte, they served as the CTO of Valdero.
Kris Lahiri
(Co-Founder & Chief Security Officer)Prior to Egnyte, they spent many years in the design and deployment of large-scale infrastructures for Fortune 100 customers of Valdero and KPMG Consulting.
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