Product Operations Manager, Sage
$165-200k
+ Stock options
3+ days a week in office (Union Square, NY)
Modern operating system for senior care
Be an early applicant
Modern operating system for senior care
101-200 employees
Be an early applicant
$165-200k
+ Stock options
3+ days a week in office (Union Square, NY)
101-200 employees
Company mission
To improve the care and quality of life for caregivers and older adults.
Role
Who you are
- 6+ years of experience in product operations, product management, business operations, technical program management, or similar roles
- Experience leading product launches, integrations, or product activation programs in a SaaS environment
- Experience working closely with engineering teams on technical products
- Strong problem-solving ability with comfort diagnosing technical issues
- Experience working cross-functionally with product, engineering, and client-facing teams
- Ability to translate product functionality into operational workflows and documentation
- Strong communication and organizational skills
- Experience setting up product dashboards and analyzing product performance data
- Experience improving internal software tools used by operations or client-facing teams
Desirable
- Experience in healthcare technology or EHR integrations
- Familiarity with analytics tools, or product analytics platforms
What the job involves
- The Product Operations Manager is responsible for ensuring that Sage products can be successfully activated, deployed, and scaled across clients
- This role sits at the intersection of Product, Engineering, Implementation, and Client Success
- Tivation, support complex client launches, ensure internal teams are trained on product workflows, and monitor product performance once deployed
- They will serve as the internal point of contact for high-priority activations such as EHR integrations and other complex product launches. This role will also work closely with Product and Engineering teams to improve internal tools and workflows that support product activation and operational scale
- Own the end-to-end process for activating high-priority Sage products and integrations with clients
- Serve as the internal point of contact for product activation questions, escalations, and issue resolution
- Define, document, and continuously improve scalable activation workflows, SOPs, and quality standards
- Create training materials and enable internal client-facing teams to successfully activate and support products
- Partner with Product, Engineering, Design, Implementation, and Client Success to improve activation tools and operational workflows
- Jump into high-priority client activations and calls to troubleshoot issues, unblock progress, and ensure successful launches
- Triage, prioritize, and coordinate resolution of activation-related product issues, bugs, and support tickets
- Build and monitor dashboards and metrics to evaluate product adoption, health, and operational performance
- Identify trends, root causes, and process gaps, and turn them into recommendations that improve product quality and organizational scalability
Our take
In the event of an accident or fall, elder care facilities largely rely on outdated nurse call systems, which can mean residents wait longer than necessary to receive care or attention. Sage solves this problem by providing carers and institutions with a modern operating system.
Sage's caregiver app allows carers to identify patients in need of help, as well as providing tools for triage and the reviewing of care information. As one of the first companies to bring a data-driven approach to elder care in this way, Sage has received strong attention and raised impressive funding, most recently with the acquisition of $65M.
The age-tech market is growing steadily, and becoming more competitive, which means Sage will need to invest heavily in scaling its outreach in order to consolidate its progress. That said, it has established an early foothold which gives it a place to work from as it develops into the future.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Mar 2026
$65m
SERIES C
Dec 2024
$35m
SERIES B
Total funding: $124m
Company benefits
- You and your health: Your health comes first. Sage covers 100% of your individual medical premium, plus dental and vision. Every employee also gets a free OneMedical membership for modern primary care, plus access to mental health support through Talkspace, fertility care through KindBody, and virtual medicine through Teladoc.
- Your family and time: When life happens, we're with you. Sage grants eight weeks of parental leave to non-birthing parents and 12 weeks to birthing parents. We also offer a hybrid work schedule and unlimited PTO, which we encourage you to use. In addition, Sage has seven company holidays and closes for two weeks at the end of December.
- Your financial future: You're building something here, so you should own a piece of it. All full-time employees receive equity as part of their compensation package, along with a 401(k) through Empower, flexible spending accounts for medical and dependent care, and commuter benefits through Optum Financial.
Company HQ
Chelsea, New York, NY
Leadership
Ellen Johnston
(Co-Founder & CPO)Previously Co-Founder, Creative Director and CEO of Makr. She also worked as Director of Digital Experience at Staples.
Matt Lynch
(Co-Founder & CTO)Previously a Senior Software Engineer at the Naval Surface Warfare Center, and a Software Engineering Group Lead at Palantir Technologies.
Raj Mehra
(Co-Founder & CEO)Raj previously co-founded Coupon Doc. He also worked in Corporate Development at Palantir Technologies and as a Head of Strategy & Operations at Cedar.
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