Senior Technical Writer, Kentik

• Studies have shown that some candidates tend to apply to jobs only if they meet 100% of the qualifications. We encourage you to apply if you meet most of the criteria — even if you don’t match all of the qualifications, your skills and experience could be valuable in this role!
• Minimum eight (8) to ten (10) years of experience
• Extensive experience writing and editing KB documentation for a software-based product
• An affinity for written language that’s detailed, unambiguous, precise, and concise
• Experience testing and validating documentation for accuracy, completeness, and usability
• Strong collaboration and communication skills, including persistence in getting information from a variety of sources
• Critical thinking skills and the ability to ask great questions
• Ability to look broadly and deeply at both the product and our KB content, with a discernment to determine what brings value to the reader
• Strong organizational habits that enable you to move multiple projects forward in parallel

Desirable

• Your primary focus will be on maintaining and expanding our Knowledge Base (KB), which explains what you can do with the product and how to use it. To keep us nimble, both the product and the KB are maintained on a continuous update model (rather than versioned releases). You may also be involved in the creation of additional (non-KB) content that supports customers using Kentik
• While we value the efficiency AI can provide, this role requires a candidate with exceptional foundational writing and analytical skills who can produce high-quality documentation independently
• Work with product managers and software engineers to glean information about all aspects of the Kentik platform, including the Kentik portal, Kentik software agents, and Kentik’s RESTful APIs
• Test product features and write/edit/update articles from an end-user perspective (including UI reference, step-by-step procedures, and background information)
• Organize information into digestible, informative topics
• Contribute user-perspective feedback on our platform (e.g. Jira issues) to help Kentik continually improve