Director of Customer Success, SafetyCulture
EMEA
+ Equity
Mobile-first operations platform
Be an early applicant
Mobile-first operations platform
501-1000 employees
Be an early applicant
+ Equity
501-1000 employees
Company mission
To help working teams achieve quality and safe operations with innovative, low-cost mobile-first products.
Role
Who you are
- You’re a strategic and commercially minded Customer Success leader who has built and scaled high-performing SaaS teams across EMEA. You’ve led leaders, partnered closely with Sales and Product, and know how to turn strong customer outcomes into long-term value, retention, and sustainable business impact
- You’re as comfortable in the boardroom discussing forecasts and expansion strategy as you are rolling up your sleeves to refine a playbook or support a complex enterprise customer conversation
- You bring a balanced leadership style grounded in data, commercial judgement, and genuine customer empathy. You’re comfortable challenging the status quo, thinking long-term, and operating effectively in fast-moving, matrixed environments. Above all, you see Customer Success for what it truly is a strategic driver of growth, retention, and long-term customer value
- Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with you
What the job involves
- Lead and develop the EMEA Customer Success organisation, mentoring leaders and building a culture of accountability, ownership, and performance
- Deliver against regional retention and expansion targets, ensuring predictable and sustainable growth
- Refine and execute a Customer Success strategy aligned to SafetyCulture’s global vision and regional objectives
- Own risk identification, mitigation strategies, and forecasting for the EMEA CS function
- Monitor customer health and key success metrics, providing clear reporting and insights to senior leadership
- Partner closely with Customer Experience teams (Onboarding & Implementation, Support, Customer Operations) to create a seamless end-to-end customer journey
- Collaborate with global CS leadership to align on programs, frameworks, and best practices, balancing global consistency with local nuance
- Act as the regional voice of the customer, influencing product direction and go-to-market priorities
- Use data-driven insights to continuously improve team effectiveness and customer outcomes
- Inspire resilience and adaptability within your team, guiding them to deliver high-quality
Salary benchmarks
Our take
Now one of Australia’s largest private tech companies, SafetyCulture was initially developed as a digital checklist app for safety operations. It has since grown into a mobile-first operations platform that helps companies keep on top of their safety processes.
Covering risk management, Environment and sustainability, compliance, health and safety and asset management, SafetyCulture uses digital training, inspections and integrations to ensure that companies are maintaining the highest possible standards of safety and compliance.
This one-stop shop for productivity-boosting safety procedures has benefitted from a flurry of funding over the years. And its 2024 round, led by BlackBird Ventures, is being used to accelerate its software capabilities and move towards wider market adoption. With a wealth of industries under its belt already - including pharmaceuticals and construction - the company is well equipped to continue its international expansion and integrate into ever more industries.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 11 rounds)
Sep 2024
$117.8m
LATE VC
Jul 2023
$34m
LATE VC
Total funding: $387.9m
Company benefits
- Catering: In-house Culinary Crew serving up daily breakfast, lunch and snacks
- Drinks: Barista coffee machine, craft beer on tap, boutique wines and a range of non-alcoholic beverages
- Celebrations: Quarterly celebrations and team events, including the annual Shiplt global offsite
- Fun: Table tennis, board games, books library, and pet-friendly offices.
Company HQ
Surry Hills, NSW
Leadership
Luke Anear
(Founder & Executive Chair)Previously the CEO of Safety Culture, Co-Founder at Insight Creative Photography and was a Practice Manager at Lee Kelly & Associates.
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