Customer Success Program Manager, Restaurant365
$96.4-144.6k
+ Equity Option Grant
Cloud-based all-inclusive back office solution for restaurants
Be an early applicant
Cloud-based all-inclusive back office solution for restaurants
1001+ employees
Be an early applicant
$96.4-144.6k
+ Equity Option Grant
1001+ employees
Company mission
To alleviate the significant burdens placed on restaurant operators.
Role
Who you are
- Bachelor's degree in business, operations, or a related field
- 7+ years of business experience, in the SaaS industry ideally in a GTM role
- 3+ years of direct experience in Customer Operations, Program Management, or project management
- Superior project management skills, with experience in leading cross-functional and complex projects
- Proficiency in data analysis and reporting; experience with CS tools (e.g., Zendesk, Salesforce, etc.) is a plus
- Excellent problem-solving and critical-thinking abilities
- Strong communication and stakeholder management skills
- Ability to represent complex data visually
- Experience in process improvement methodologies
- Thrives in a fast-paced environment
What the job involves
- Reporting the Sr Director of Customer Strategy and Operations, the Customer Success Operations Program Manager ensures key programs and projects associated with the Customer Success and Support (CS&S) organization’s priorities and strategy are executed
- This role works across the CS&S organizations and with the larger business to understand initiative progress, challenges, roadblocks and issues that my delay or inhibit key projects being executed
- The role provides regular communication and updates on the status of initiatives and outlines risks and opportunities with key stakeholders
- Lead and manage key initiatives and projects from initiation to completion, ensuring alignment with business objectives
- Monitor project risks and escalate critical issues to ensure prompt resolution and continuous improvement
- Collaborate with cross-functional teams to remove roadblocks
- Develop documentation, workflows, and tracking processes
- Drive automation and process optimization to enhance project delivery efficiency
- Communicate to key stakeholders, program progress and updates
- Other duties as assigned
Our take
Restaurant management can be rather outdated, often relying on spreadsheets and physical receipts. Restaurant365 develops all-in-one management software solutions for the restaurant industry, encompassing accounting, analytics, staff, and inventory management within its toolkit.
Restaurant365’s customer base isn’t just restaurants though, it’s software attracts accounting firms that work with restaurants as well as small eateries and large franchises. It’s expansive customer base is reflected in the amount of funding that it has received since its founding in 2011, now making it a verified Unicorn.
Restaurant365’s most recent round of funding came in 2023, and its $135 million will be invested into further enhancing its product. The company's success is unprecedented, as most would bet that restaurant industries post-pandemic would struggle to get back on their feet. Restaurant365 defied expectations though, and actually turned out to be the company that COVID-hit restaurants turned to keep their heads above the water. This goes some way to explain the success of Restaurant365, which is a proven aid for the ailing dining industry.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
118% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
May 2024
$175m
GROWTH EQUITY VC
May 2023
$135m
LATE VC
Total funding: $437.5m
Company benefits
- Ability to work remote or hybrid
- Comprehensive medical benefits, 100% paid for employee
- 401k + matching
- Equity Option Grant
- Unlimited PTO + Company holidays
- Wellness initiatives
Company HQ
East Irvine, Irvine, CA
Leadership
Tony Smith
(CEO)Previously on the Board of Directors at Dynamic Methods. Before that, they were a Director of Services there.
Morgan Harris
(Chief Customer Advocate)Previously Partner and Co-Founder at Dynamic Methods, Account Executive/Senior Consultant at Foreshock and Auditor at PriceWaterhouseCoopers.
John Moody
(Chief Strategist & Boardmember)Previously CRM Managing Partner and Board Member at Dynamic Methods.
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