Client Success Manager, Housr
+ Uncapped commission, bonus & Share Options scheme
More information about location
4+ days a week in office
Property search and energy billing management for tenants and landlords
Be an early applicant
Property search and energy billing management for tenants and landlords
21-100 employees
Be an early applicant
+ Uncapped commission, bonus & Share Options scheme
More information about location
4+ days a week in office
21-100 employees
Company mission
To revolutionise the way that the student property market works.
Role
Who you are
- Proven commercial experience in Customer Success, Client Success, Account Management, Partner Success or a similar commercial relationship role (we’d anticipate 3-6yrs of experience)
- Someone highly organised who can manage a large account base without letting things slip
- A strong communicator who can build trust with different types of clients, from formal agency owners to more direct, entrepreneurial operators
- Commercial confidence. You’ll need to be relationship-led, but still comfortable asking clients how we can do more together
- Experience working with targets around retention, renewals, upsell, revenue growth or account expansion
- Comfort using CRM systems. HubSpot experience would be a real bonus
- Someone who is happy getting stuck in, travelling to clients and working in a fast-moving, sales-led environment
- Property, lettings, PropTech or student rental experience would be useful, but it is not essential
What the job involves
- We’re looking for a Client Success Manager to take ownership of Housr’s UK partner relationships across letting agents, landlords and property partners
- You’ll be managing a varied partner base of around 100 accounts. Some will be smaller, lower-touch relationships. Others will be key accounts where you’ll be speaking regularly with multiple stakeholders, getting close to their needs and helping them get more value from Housr
- This role is focused on four clear priorities:
- Growing and protecting Housr’s existing UK partner relationships
- Improving retention, NPS and overall client experience
- Increasing account value through upsell, package adoption and stronger partner engagement
- Helping build a more structured client success function, including better use of HubSpot
- Manage a portfolio of UK partner accounts across letting agents, landlords and property partners
- Build strong, trusted relationships with partners and become one of their main points of contact at Housr
- Support clients through onboarding, training, adoption, renewals and ongoing account growth
- Work closely with Jake, Jamie, Oli and the wider sales team to make sure clients are well looked after and commercially engaged
- Identify opportunities to grow account value through upsell, cross-sell, package adoption and deeper use of Housr
- Help improve account management workflows, reporting and client touchpoints inside HubSpot
- Track client health, retention, NPS and revenue opportunities across your account base
- Get out to meet clients in person, including meetings, meals, socials, roundtables and partner events
- Feed client insight back into the business so Housr keeps improving the partner and rental journey
- In the first few months, you’ll have got close to the client base, understood the different account types, built trust internally and started bringing more structure to how Housr manages partner relationships
- Within six months, key accounts should feel more actively managed, HubSpot should be in better shape, and Housr should have clearer visibility across retention, client health, upsell opportunities and account performance
- Longer term, you’ll play an important part in building the UK client success function as Housr continues to grow
Application process
- Introductory call (30 minutes): A conversation with our talent partner (Matt) to understand your background and expectations
- Commercial deep dive (45 minutes): A video call with the UK President (Oli)
- F2F Meeting (incl presentation task) (60 minutes)
- Final conversation with leadership: A final meeting focused on long-term fit (30 mins)
Our take
Founded by friends who met at university themselves, Housr is a rental app that utilises AI to reduce the hurdles for students looking to land a property. A seamless system for both landlords and renters alike, the streamlined system likens itself to Tinder, operating with the same ergonomic swiping system as the dating app.
It’s a savvy idea, and one that speaks to a whole generation of young people fed up with high prices and unsustainable living situations. The app not only works for renting a property, but for bill management and housemate searches too, reflecting a market trend towards all-in-one mobile applications. The bill management function allows seamless bill sharing between parties, whilst the housemate search uses the same swiping function to ensure a seamless customer journey.
Achieving three funding rounds in two years, Housr is definitely off to a promising start. Its next step will be to capitalise on its 186% year-on-year growth and expand its operations to universities in the USA.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Company HQ
Manchester, UK
Leadership
Harry Neil Panter
(Co-Founder & CEO)Also a Fellow at Sigma Squared Society, Co-Chair Young Directors and Founders Group and is a freelancer at Real Consultancy.
Ben Clayton
(Co-Founder & CTO)Previously a Full Stack Software Engineer at Cara Digital and was a Materials Management Assistant for the NHS.
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